CPSC recall 17-762, announced August 16, 2017, covers Batteries in refurbished cellphones (about 10,200 units). The cellphone battery can overheat, posing fire and burn hazards. The notice cites 1 incident report. Consumers should immediately stop using the recalled battery and power down their smartphone. Recall contact: call 800-338-0163, or go to www.exchangemybattery.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Confirm these details on the official CPSC noticeWhy it was recalled
The cellphone battery can overheat, posing fire and burn hazards.
Incidents and injuries
FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
Official remedy
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-338-0163, or go to www.exchangemybattery.com.
- Get the remedy. This recall offers a replacement.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- FedEx Supply Chain Logistics & Electronics
- Recall number
- 17-762
- Units
- About 10,200 batteries
- Manufactured in
- Unknown
- Sold at / sales period
- The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017.
- Distributor
- FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa.
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 10,200 units: the 124th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Remedy
- Replacement: offered in 64 of 221 home electronics recalls, the most common remedy.
- Time on sale
- 5 months. Recalled 4 months after the last month of sales the notice gives.
Recall contact information
FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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