Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone.
Which products are included?
This recall involves 2015 Ear Force XO FOUR Stealth gaming headsets. They are multi-use but marketed for use with Xbox One gaming systems. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. They are packaged with an audio adapter. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband of the headset and on the bottom flap of the box.
Confirm these details on the official CPSC noticeWhy it was recalled
Mold spores were found on the headsets, posing a risk of respiratory or other infections in individuals with chronic health problems.
Incidents and injuries
Turtle Beach has received six reports of mold on the headsets. No injuries have been reported.
Official remedy
Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.
Product and sales details
- Brand
- Turtle Beach
- Recall number
- 16-010
- Units
- About 59,500
- Manufactured in
- China
- Sold at / sales period
- Best Buy, GameStop, Target and Walmart nationwide and online at Amazon.com from June 2015 to September 2015 for about $100.
- Distributor
- Turtle Beach Corporation, of San Diego, Calif.
Ear Force® XO FOUR Stealth gaming headset
CPSC product type: Audio and Radio
Recall contact information
Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com and click on the recall link on the homepage for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.