CPSC recall 16-010, announced October 20, 2015, covers Turtle Beach Ear Force® XO FOUR Stealth gaming headset (about 59,500 units). Mold spores were found on the headsets, posing a risk of respiratory or other infections in individuals with chronic health problems. The notice cites 6 incident reports. Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset. Recall contact: call 855-868-4832, or go to www.turtlebeach.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone.
Which products are included?
This recall involves 2015 Ear Force XO FOUR Stealth gaming headsets. They are multi-use but marketed for use with Xbox One gaming systems. The headsets are black with green trim and have soft ear-cups, an audio controller and a removable microphone. They are packaged with an audio adapter. Recalled units have a 13-character alphanumeric serial number that includes C16 through C25 and do not have a green dot under the windscreen of the microphone. The serial number is printed on the inside of the headband of the headset and on the bottom flap of the box.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Serial numbers. Compare these as well.
- Where to look
the inside of the headband of the headset
(the notice’s words)- When sold
- June 2015 through September 2015
- Price paid
- $100
Why it was recalled
Mold spores were found on the headsets, posing a risk of respiratory or other infections in individuals with chronic health problems.
Incidents and injuries
Turtle Beach has received six reports of mold on the headsets. No injuries have been reported.
Official remedy
Consumers should immediately place the recalled headset into a plastic bag with the original box and any components, tie or tape the bag closed, and contact Turtle Beach for instructions on how to return the product for a free replacement gaming headset.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call 855-868-4832, or go to www.turtlebeach.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Turtle Beach
- Recall number
- 16-010
- Units
- About 59,500
- Manufactured in
- China
- Sold at / sales period
- Best Buy, GameStop, Target and Walmart nationwide and online at Amazon.com from June 2015 to September 2015 for about $100.
- Distributor
- Turtle Beach Corporation, of San Diego, Calif.
Ear Force® XO FOUR Stealth gaming headset
CPSC product type: Audio and Radio
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 59,500 units: the 75th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Remedy
- Replacement: offered in 64 of 221 home electronics recalls, the most common remedy.
- Time on sale
- 4 months. Recalled 1 month after the last month of sales the notice gives.
Recall contact information
Turtle Beach toll-free at 855-868-4832 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.turtlebeach.com and click on the recall link on the homepage for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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