CPSC recall 15-204, announced July 31, 2015, covers NVIDIA SHIELD tablet computers (about 83,000 units). The lithium-ion battery in the tablets can overheat, posing a fire hazard. The notice cites 4 incident reports. Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet. Recall contact: call (888) 943-4196, or go to www.nvidia.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: P1761, P1761W, P1761WX.
Which products are included?
This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablets. The SHIELD logo is on the back of the tablets.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 3 listed, all starting with
P1761. Yours must match one exactly. - Also in the notice
- Serial numbers. Compare these as well.
- Where to look
the left side edge of the tablets
(the notice’s words)- When sold
- July 2014 through July 2015
- Price paid
- $300 to $400
Why it was recalled
The lithium-ion battery in the tablets can overheat, posing a fire hazard.
Incidents and injuries
NVIDIA has received four reports of batteries overheating due to thermal runaway, including two reports of damage to flooring.
Official remedy
Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet.
What to do now
- Check the label. Compare your model number with the 3 listed in this recall, then check the serial numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (888) 943-4196, or go to www.nvidia.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- NVIDIA
- Recall number
- 15-204
- Units
- About 83,000 (in addition, 5,000 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- GameStop stores nationwide and online at Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other websites from July 2014 through July 2015 for between $300 and $400.
- Importer
- NVIDIA Corp., of Santa Clara, Calif.
NVIDIA SHIELD tablet computers
CPSC product type: eReaders and Tablet Computers
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 83,000 units: the 64th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazard
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them.
- Remedy
- Replacement: offered in 64 of 221 home electronics recalls, the most common remedy.
- Time on sale
- 13 months. Recalled the same month the notice says sales ended.
Recall contact information
NVIDIA toll free at (888) 943-4196 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.nvidia.com and click on "NVIDIA Tablet Recall Program" at the bottom center of the page in green letters.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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