Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Check the product label for these CPSC-listed model numbers: P1761, P1761W, P1761WX.
Which products are included?
This recall involves NVIDIA SHIELD tablet computers with 8-inch touch screens. Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. NVIDIA and the model and serial numbers are etched on the left side edge of the tablets. The SHIELD logo is on the back of the tablets.
Confirm these details on the official CPSC noticeWhy it was recalled
The lithium-ion battery in the tablets can overheat, posing a fire hazard.
Incidents and injuries
NVIDIA has received four reports of batteries overheating due to thermal runaway, including two reports of damage to flooring.
Official remedy
Consumers should immediately stop using the tablets and contact NVIDIA for instructions on receiving a free replacement tablet.
Product and sales details
- Brand
- NVIDIA
- Recall number
- 15-204
- Units
- About 83,000 (in addition, 5,000 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- GameStop stores nationwide and online at Amazon.com, BestBuy.com, GameStop.com, NewEgg.com, TigerDirect.com and other websites from July 2014 through July 2015 for between $300 and $400.
- Importer
- NVIDIA Corp., of Santa Clara, Calif.
NVIDIA SHIELD tablet computers
CPSC product type: eReaders and Tablet Computers
Recall contact information
NVIDIA toll free at (888) 943-4196 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.nvidia.com and click on "NVIDIA Tablet Recall Program" at the bottom center of the page in green letters.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.