Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model number is printed on the product packaging.
Which products are included?
The wall mounted fireplaces have a 2 or 3.4 liter capacity burner fuel cup with an ethanol open flame behind a tempered glass shield with a metal curved base and a black metal backboard. Both wall mounted fireplaces measure about 20 inches in height. The Vivo NF-W4VIO model measures about 39 inches in width and the Vivido NF-W3VIO model fireplace measures 26 inches in width. The model number is printed on the product packaging.
Confirm these details on the official CPSC noticeWhy it was recalled
Overfilling or spilling fuel while attempting to refill fireplace fuel cups while in place can lead to the fuel cup being ejected from the fireplace, posing a fire or burn hazard to the user, bystanders or items nearby.
Incidents and injuries
The firm has received two reports of property damage to clothing, bedding and a pet bed. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled wall mounted fireplace and contact Blueworld/Nu-Flame to receive a free repair. All known purchasers have been notified of the recall.
Product and sales details
- Brand
- Bluworld/Nu-Flame
- Product type
- Fireplaces
- Recall number
- 13-729
- Units
- About 260
- Manufactured in
- China
- Sold at / sales period
- On-line retailers including Amazon.com, Overstock.com and DirectBuy.com from November 2011 through December 2012 for between $300 and $400 for the Vivo model and between $200 and $300 for the Vivido model.
- Importer
- Bluworld/Nu-Flame, of Orlando, Fla.
Nu-Flame Vivo and Vivido wall mounted fireplaces
CPSC product type: Fireplaces & Accessories
Recall contact information
Bluworld/Nu-Flame toll-free at (888) 499-5433 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.nu-flame.com and click on the scrolling text for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.