CPSC recall 13-055, announced December 4, 2012, covers Jotul and Scan gas fireplace inserts (about 1,200 units). The fireplace insert's electrical wiring can come into contact with the metal rating plate on the insert, posing electrical shock and burn hazards to consumers. The notice cites 1 incident report. Consumers should immediately stop using and unplug the recalled gas fireplace inserts before checking the unit's model and serial numbers. Recall contact: call (800) 797-5912, or go to www.jotul.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves four models of Jotul and Scan brand gas fireplace inserts. These inserts fit into existing vented fireplaces providing a variety of fireplace effects fueled by natural gas or liquid propane. The fireplace inserts are cast iron or steel and have a glass front, ceramic fiber logs, a gas burner and an electrical cord. They measure about 17 inches by 32 inches. The model and serial numbers are located on a metal rating plate inside the bottom front panel of the fireplace insert. Model Names Model Numbers Serial Numbers Jotul GI 450 DVII 350860 30001 through 31056 Jotul GI 450 DV TSI 350861 Scan 45i 350862 1001 through 1182 Scan 45i TSI 350866
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Serial numbers. Compare these as well.
- Where to look
a metal rating plate inside the bottom front panel of the fireplace insert
(the notice’s words)- When sold
- June 2010 through September 2012
- Price paid
- $2,200
Why it was recalled
The fireplace insert's electrical wiring can come into contact with the metal rating plate on the insert, posing electrical shock and burn hazards to consumers.
Incidents and injuries
The firm has received one report of an electric shock and burn injury with the recalled fireplace inserts.
Official remedy
Consumers should immediately stop using and unplug the recalled gas fireplace inserts before checking the unit's model and serial numbers. Contact the store where purchased or Jotul directly to schedule a free repair.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (800) 797-5912, or go to www.jotul.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Jotul North America
- Manufacturer
- Jotul North America, of Gorham, Maine
- Product type
- Fireplaces
- Recall number
- 13-055
- Units
- About 1,200 in the United States and 50 in Canada
- Manufactured in
- United States
- Sold at / sales period
- Independent specialty fireplace and stove stores nationwide and in Canada from June 2010 through September 2012 for about $2,200.
Jotul and Scan gas fireplace inserts
CPSC product type: Gas-Burning Fireplaces
This recall in context
Compared with the 52 fireplace recalls in this index, as of October 31, 2026.
- Size
- 1,200 units: the 30th-largest of 46 fireplace recalls that state a unit count. The median is 2,850 units.
- Hazards
- Burn: named in 17 of 52 fireplace recalls. Electric shock: named in 1 of 52 fireplace recalls.
- Remedy
- Repair: offered in 14 of 52 fireplace recalls, the most common remedy.
- Brand history
- Jotul North America is named in 2 CPSC notices in this index, from 2010 to 2012. This recall is the most recent. The one before: SCAN Andersen 10 Wood Burning Stove (10-202, Apr 2010).
- Time on sale
- About 2 years. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
Jotul North America; at (800) 797-5912, from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.jotul.com and click on Consumer Bulletin for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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