Recall #12-074 · Published December 27, 2011
Navien Instantaneous or Tankless Water Heaters
CPSC published a recall notice for Navien Instantaneous or Tankless Water Heaters from Navien Instantaneous or Tankless on December 27, 2011. CPSC identifies this hazard: An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer. The official remedy states: Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Why it was recalled
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Official remedy
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
- Recall published
- December 27, 2011
- Units
- About 13,000
- Sold at / sales period
- Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.