CPSC recall 02-002, announced October 4, 2001, covers Compaq Computer AC adapters used with certain Compaq notebook computers (more than 1.4 million units). These AC adapters can overheat, posing a fire hazard. The notice cites 5 incident reports. Consumers should stop using the recalled AC adapter immediately and contact Compaq to order a free replacement AC adapter. Recall contact: call (888) 302-7689, or go to www.compaq.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
This recall involves AC adapters with the model series number "PPP003SD," " PPP003" and "PP2012," which is located directly under "Compaq Computer Corporation" on the AC adapter label.
Which products are included?
This recall involves AC adapters with the model series number "PPP003SD," " PPP003" and "PP2012," which is located directly under "Compaq Computer Corporation" on the AC adapter label. The AC adapters were sold individually and with the following notebook computers: Armada M300 Armada 3500 Armada M700 Armada E500s Armada E500 Prosignia 170 Armada V300 Prosignia 190 Armada 100s Armada 110 Notebook 100
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 3 listed, all starting with
PP. Yours must match one exactly. - When sold
- September 1998 through July 2001
- Price paid
- $65 to $4,399
Why it was recalled
These AC adapters can overheat, posing a fire hazard.
Incidents and injuries
Compaq has received five reports of fire, that were contained to the cases of the AC adapters. No injuries were reported.
Official remedy
Consumers should stop using the recalled AC adapter immediately and contact Compaq to order a free replacement AC adapter.
What to do now
- Check the label. Compare your model number with the 3 listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (888) 302-7689, or go to www.compaq.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Compaq Computer
- Product type
- Battery chargers, Laptop batteries
- Recall number
- 02-002
- Units
- More than 1.4 million
- Sold at / sales period
- Compaq distributors sold computers with these AC adapters and the individual AC adapters, from September 1998 through July 2001. The computers with these adapters sold for between $999 and $4399 and the individual adapters sold for between $65 and $98.
- Distributor
- Compaq Computer Corp., of Houston, Texas
AC adapters used with certain Compaq notebook computers
CPSC product type: Adapter/Power Supply/Charger/Battery
This recall in context
Compared with the 124 battery charger recalls in this index, as of October 31, 2026.
- Size
- 1.4 million units: the 4th-largest of 114 battery charger recalls that state a unit count. The median is 27,400 units.
- Hazard
- Fire: named in 92 of 124 battery charger recalls, the most common hazard among them.
- Brand history
- Compaq Computer is named in 2 CPSC notices in this index, from 2000 to 2001. This recall is the most recent. The one before: Compaq Computer Battery packs (01-022, Oct 2000). 2 of them are battery charger recalls.
- Time on sale
- About 3 years. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
For more information, call Compaq at (888) 302-7689, between 7 a.m. and 7 p.m. CT Monday through Friday, or go to the firm's web site at www.compaq.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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