Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Writing on the batteries include "Compaq" and "Assembled in Taiwan." The battery pack can be identified by a date code and serial number on the white label to the right of the battery connector.
Which products are included?
The recalled battery packs were sold with Compaq's Armada E500 and V300 notebook computers. Writing on the batteries include "Compaq" and "Assembled in Taiwan." The battery pack can be identified by a date code and serial number on the white label to the right of the battery connector. Date code TCGK with a serial number from 00001 to 10500, 20001 to 21800, and 40001 to 83100, or Date code TCHK with a serial number from 40001 to 44700
Confirm these details on the official CPSC noticeWhy it was recalled
These battery packs can short circuit, causing them to overheat, release smoke and possibly catch fire.
Incidents and injuries
Compaq has received one report of a battery pack overheating, and damaging the notebook computer. No injuries were reported.
Official remedy
Consumers should immediately stop using these battery packs and contact Compaq to learn how to discharge them and return them. Consumers with the recalled batteries will receive two free battery packs for each recalled battery pack they return.
Product and sales details
- Brand
- Compaq Computer
- Product type
- Battery chargers, Laptop batteries
- Recall number
- 01-022
- Units
- About 55,000
- Manufactured in
- Taiwan
- Sold at / sales period
- Compaq dealers sold these battery packs worldwide with notebook computers and separately, from June 2000 through July 2000. The notebook computers sold for between $1,800 and $3,800, and the individual batteries sold for about $165.
- Importer
- Compaq Computer Corp., of Houston, Texas
Battery packs used with Compaq Armada notebook computers
CPSC product type: Adapter/Power Supply/Charger/Battery
Recall contact information
For more information, call Compaq at (800) 889-7613 between 7 a.m. and 7 p.m. CT Monday through Friday.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.