CPSC recall 25-390, announced July 17, 2025, covers Tomauri iStore Magnetic Wireless Power Banks (IST-09991/W05 model only) (about 8,520 units). The lithium-ion battery in the recalled power banks can overheat and ignite while charging, posing fire and burn hazards to consumers. The notice cites 3 incident reports. Consumers should immediately stop using the recalled wireless portable power bank and go to the firm's website to participate in the recall. Recall contact: call 800-268-4049, go to istore.co/pages/battery-recall, or email recall@istore.co.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
Only model number IST-09991/W05 power banks are included in the recall.
Which products are included?
Read the full CPSC product description and restrictions
This recall involves the iStore Magnetic Wireless Power Bank, 5000 mAh portable charger. Only model number IST-09991/W05 power banks are included in the recall. The iStore logo is engraved on the front side of the power bank, and the model number is printed on the back, as shown in the photos above. Some units may also have the word "iStore" printed above the model number. The power banks are compatible with various mobile devices, and measure 3 inches by 2 inches by 0.25 inches and weigh around 3.2 ounces. The product was sold with a USB-C to USB-C cable that measures about 12 inches long. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
What to look for
- Model numbers
- One listed. Yours must match it exactly.
- Where to look
the front side of the power bank
(the notice’s words)- When sold
- February 2023 through May 2025
- Price paid
- $46 to $65
Why it was recalled
The lithium-ion battery in the recalled power banks can overheat and ignite while charging, posing fire and burn hazards to consumers.
Incidents and injuries
The firm has received three reports of the wireless power banks overheating and exploding while they were charging, including one incident that resulted in a minor burn to the victim's arm. The firm received reports of property damage of about $15,000.
Official remedy
Consumers should immediately stop using the recalled wireless portable power bank and go to the firm's website to participate in the recall. Consumers will be asked to submit two photographs via email to recall@istore.co. The first photograph should be the front of the power bank with the word "Recalled" and the date written on it with permanent marker. The second photograph should include the model number, which is located on the back of the power bank. A purchase receipt will be requested but will not be required to participate in the recall. Consumers should immediately dispose of the power banks in accordance with local and state hazardous waste disposal regulations.
What to do now
- Check the label. Compare your model number with the one listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-268-4049, go to istore.co/pages/battery-recall, or email recall@istore.co.
- Get the remedy. This recall offers a refund.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Tomauri
- Product type
- Power banks
- Recall number
- 25-390
- Units
- About 8,520 (An additional 6,400 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Vending machines and stores located in various airport locations nationwide and online at iStore.co from February 2023 through May 2025 for between $46 and $65.
- Importer
- Tomauri Inc., of Ontario, Canada
This recall in context
Compared with the 34 power bank recalls in this index, as of October 31, 2026.
- Size
- 8,520 units: the 22nd-largest of 34 power bank recalls that state a unit count. The median is 20,440 units.
- Hazards
- Fire: named in 33 of 34 power bank recalls, the most common hazard among them. Burn: named in 22 of 34 power bank recalls.
- Remedy
- Refund: offered in 19 of 34 power bank recalls, the most common remedy.
- Time on sale
- About 2 years. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
iStore toll-free at 800-268-4049 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at recall@istore.co, or online at https://istore.co/pages/battery-recall and https://www.tomauri.com/pages/battery-recall or go to http://www.tomauri.com and click on "Recalls" at the bottom of the page.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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