Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
"Velvet Caviar" is engraved on the front plate and printed on the bottom on the back with model number ZHX-PB21.
Which products are included?
This recall involves 5,000 mAh wireless portable power banks for electronic charging of MagSafe compatible phones and earphones. "Velvet Caviar" is engraved on the front plate and printed on the bottom on the back with model number ZHX-PB21. The PO numbers 1 through 10 (PO-PP001 to PO-PP010) are marked on the back. Power Packs that do not have a PO number are also subject to this recall. Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled power bank in the trash. Do not deposit this recalled power bank in used battery recycling boxes found at various retail and home improvement stores.
Confirm these details on the official CPSC noticeWhy it was recalled
The lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers.
Incidents and injuries
The firm has received 19 reports of the product overheating or catching on fire, resulting in 10 minor injuries.
Official remedy
Consumers should immediately stop using the recalled wireless portable power banks and contact VC Group for a free replacement power bank. To receive a replacement, consumers will be required to provide photographs of their power bank with the word "Recalled" written in permanent marker before uploading them to the firm's website at https://velvetcaviar.com/pages/magsafe-battery-pack-recall. Consumers should dispose of the power banks in accordance with local and state regulations.
Product and sales details
- Brand
- VC Group
- Manufacturer
- VC Group, of Brooklyn, New York
- Product type
- Power banks
- Recall number
- 25-190
- Units
- About 89,500
- Manufactured in
- China
- Sold at / sales period
- Online at velvetcaviar.com and Amazon.com from November 2022 through October 2024 for about $6.
Recall contact information
Contact VC Group by email at recall@velvetcaviar.com, or online at https://velvetcaviar.com/pages/magsafe-battery-pack-recall or www.velvetcaviar.com and click on "Recalls" in the bottom banner for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.