CPSC recall 24-023, announced November 9, 2023, covers Twin-Star International Style Selections 42-inch-wide Infrared Quartz Electric Fireplaces (about 14,670 units). The electric fireplaces can overheat, posing a fire hazard. The notice cites 24 incident reports. Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Recall contact: call 855-884-9651, or go to www.twinstarhome.com/recall.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
"Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces.
Which products are included?
This recall involves Twin-Star Style Selections 42-inch-wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model No. 42HF295FGT manufactured before January 2023 and identified with the following date codes: 0521; 0322; 0422; 0522; 0622; 0722; and 0822. "Twin-Star International, Inc." and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- One listed. Yours must match it exactly.
- Also in the notice
- Date codes and serial numbers. Compare these as well.
- Where to look
the top panel of the fireplaces
andthe back panel
(the notice’s words)- When sold
- September 2021 through January 2023
- Where sold
- Lowe's, among the sellers the notice names
- Price paid
- $200
Why it was recalled
The electric fireplaces can overheat, posing a fire hazard.
Incidents and injuries
Twin-Star and Lowe's have received 24 reports of overheating, fire or smoke incidents. These include two reports of property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using and unplug the recalled electric fireplace and contact Twin-Star for a refund of the purchase price. Consumers should complete the online recall registration form at www.twinstarhome.com/recall or call Twin-Star for information on how to take part in this recall.
What to do now
- Check the label. Compare your model number with the one listed in this recall, then check the date codes and serial numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 855-884-9651, or go to www.twinstarhome.com/recall.
- Get the remedy. This recall offers a refund.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Manufacturer
- Twin-Star International Inc, of Boca Raton, Florida
- Product type
- Fireplaces
- Recall number
- 24-023
- Units
- About 14,670
- Manufactured in
- Vietnam
- Sold at / sales period
- Lowe's stores nationwide and online at Lowes.com from September 2021 through January 2023 for about $200.
This recall in context
Compared with the 52 fireplace recalls in this index, as of October 31, 2026.
- Size
- 14,670 units: the 10th-largest of 46 fireplace recalls that state a unit count. The median is 2,850 units.
- Hazard
- Fire: named in 35 of 52 fireplace recalls, the most common hazard among them.
- Remedy
- Refund: offered in 6 of 52 fireplace recalls. The most common is repair (14).
- Brand history
- Twin-Star International is named in 2 CPSC notices in this index, from 2014 to 2023. This recall is the most recent. The one before: Duraflame electric space heaters (14-120, Mar 2014).
- Time on sale
- 17 months. Recalled 10 months after the last month of sales the notice gives.
Recall contact information
Register online at www.twinstarhome.com/recall, call Twin-Star toll-free at 855-884-9651 from 8:30 a.m. to 5:30 p.m. ET Monday through Friday, or go online at www.twinstarhome.com/recall or www.twinstarhome.com and click on "Product Recalls" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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