CPSC recall 14-120, announced March 5, 2014, covers Duraflame electric space heaters (about 31,000 units). The heater can overheat and cause the units to melt, catch fire and ignite nearby items, posing a fire and burn hazard to consumers. The notice cites 32 incident reports. Customers should immediately turn off and unplug the electric space heater and contact Twin-Star for a full refund. Recall contact: call (855) 884-9651, or go to www.twinstarhome.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The model number can be found on a white label located on the heater's back panel.
Which products are included?
This recall involves Duraflame-branded electric space heaters, model DFS-220, sold in three colors, black, red and white. The heater's flame effect resembles a fireplace and works with or without heat. The heaters measure about 14.5 inches high, 13 inches wide and 8 inches deep. The on-off switch and the high/low heat settings are located on the upper left back side of the unit. The Duraflame logo appears on the front of the unit. The model number can be found on a white label located on the heater's back panel.
Confirm these details on the official CPSC noticeWhy it was recalled
The heater can overheat and cause the units to melt, catch fire and ignite nearby items, posing a fire and burn hazard to consumers.
Incidents and injuries
Twin-Star has received 32 reports of heaters burning or melting, including eight reports of the units catching fire, one of which resulted in minor property damage. No injuries have been reported.
Official remedy
Customers should immediately turn off and unplug the electric space heater and contact Twin-Star for a full refund.
Product and sales details
- Brand
- Duraflame electric
- Manufacturer
- Twin-Star International, of Delray Beach, Fla.
- Product type
- Space heaters
- Recall number
- 14-120
- Units
- About 31,000
- Manufactured in
- China
- Sold at / sales period
- Farmer's Furniture, Meijer, QVC, R.C. Willey, Ross and other retailers nationwide and online at Maxtool.com between August 2013 through January 2014 for about $60.
Duraflame electric space heaters
CPSC product type: Electric Heaters
Recall contact information
Twin-Star toll-free at (855) 884-9651 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.twinstarhome.com and click on "Product Recall" in red at the bottom of the page under the Support column for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
