CPSC recall 23-169, announced March 30, 2023, covers Cycling Sports Group Cannondale Tesoro Neo X Speed Electric Bicycles (about 75 units). The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider. The notice reports no incidents. Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Recall contact: call 800-245-3872, go to www.cannondale.com/en/safety-and-recalls, or email ridersupport@cannondale.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves the Cannondale Tesoro Neo X Speed electric bicycles (e-bikes). The e-bikes have an electric assist motor and are equipped with a horn, mirror, headlights and brake lights. "Cannondale" is printed on the sides of the top tube of the bicycle frame and on the sides of the seat. The e-bikes are gray with reflective accents on the frame, and tires and were sold in sizes small, medium, large and extra-large.
Confirm these details on the official CPSC noticeWhy it was recalled
The bicycles do not meet the U.S. safety standard; the hand brakes are configured in accordance with the European safety standard which is reversed from the U.S. safety standard, posing fall and injury hazards to the rider.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled bicycles and contact Cannondale for instructions on how to receive a free repair. Cannondale is contacting all known purchasers directly.
Product and sales details
- Brand
- Cycling Sports Group
- Product type
- E-bikes
- Recall number
- 23-169
- Units
- About 75
- Manufactured in
- Taiwan
- Sold at / sales period
- Authorized Cannondale dealers nationwide during September 2022 for about $5,500.
- Importer
- Cycling Sports Group Inc., of Wilton, Connecticut
Recall contact information
Cannondale at 800-245-3872 from 9 a.m. to 6 p.m. ET Monday through Friday, email at ridersupport@cannondale.com or online at www.cannondale.com/en/safety-and-recalls or www.cannondale.com and click on "Recalls & Notices" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
