CPSC recall 22-030, announced December 15, 2021, covers Mast Work Handicraft Schwinn Tone Electric Scooters (e-scooters) (about 11,340 units). The e-scooter's handlebar grips can loosen or crack, posing fall and injury hazards. The notice cites 9 incident reports. Consumers should immediately stop using the recalled e-scooters and contact Pacific Cycle for a free repair kit. Recall contact: call 877-564-2261, or go to www.pacific-cycle.com/safety-notices-recalls.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The e-scooter's serial number is located on the bottom of the board.
Which products are included?
This recall involves all models of the Schwinn Tone Electric Scooter. That includes the Tone 1, Tone 2 and Tone 3 models. The scooters come in black or white and have a "T" handlebar and an approximately two-foot-long board. The e-scooter's serial number is located on the bottom of the board.
Confirm these details on the official CPSC noticeWhy it was recalled
The e-scooter's handlebar grips can loosen or crack, posing fall and injury hazards.
Incidents and injuries
Pacific Cycle has received nine reports of loosened or cracked handlebars which include one report of an injury where bruising and abrasions occurred, when a consumer fell from the e-scooter while riding after the handlebar broke.
Official remedy
Consumers should immediately stop using the recalled e-scooters and contact Pacific Cycle for a free repair kit. Consumers will need to provide the serial number of their scooter and a mailing address. The repair kit can be installed by the consumer and includes all required tools and instructions, which are also available in video format. Pacific Cycle estimates it will take consumers between five and ten minutes to install. Alternatively, consumers can ship the e-scooter back to Pacific Cycle for repair, at no cost to the consumer.
Product and sales details
- Brand
- Mast Work Handicraft
- Manufacturer
- Mast Work Handicraft Co. Ltd., of China
- Product type
- Scooters & hoverboards
- Recall number
- 22-030
- Units
- About 11,340
- Manufactured in
- China
- Sold at / sales period
- Bicycle shops nationwide and online at schwinnbikes.com and amazon.com, from May 2020 through February 2021 for between $350 to $550.
- Importer
- Pacific Cycle Inc., of Madison, Wisconsin, Cycling Sports Group, Inc., of Wilton, Connecticut
Recall contact information
Pacific Cycle toll-free at 877-564-2261 from 7 a.m. to 6 p.m. CT, Monday through Friday, or online at https://www.pacific-cycle.com/safety-notices-recalls/ or www.pacific-cycle.com and click on "Safety Notices & Recalls" at the bottom of the page.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
