CPSC recall 23-165, announced March 30, 2023, covers Jetson Electric Bikes 42-volt Jetson Rogue self-balancing scooters/hoverboards (about 53,000 units). The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard. Consumers should immediately stop using and stop charging the recalled scooters/hoverboards and contact Jetson for a full refund. Recall contact: call 800-635-4815, or go to www.ridejetson.com/rogue-recall.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Affected units were manufactured from 2018 through 2019 and have a UL certification label and serial number on the bottom of the unit.
Which products are included?
This recall involves all 42-volt Jetson Rogue self-balancing scooters/hoverboards. The self-balancing scooters/hoverboards have two wheels with light up hubcaps and come in the following colors: black, blue, red, pink, and purple with a black platform. Jetson is printed on one side of the body and on the top of the footpads. Affected units were manufactured from 2018 through 2019 and have a UL certification label and serial number on the bottom of the unit. Affected units do not have a barcode on the bottom of the unit. Units with a barcode next to the serial number are not included in this recall. The charge port on affected units has three pins and is located to the left of the power button. Units with a charge port that has just one pin and is located to the right of the power button are not included in this recall.
Confirm these details on the official CPSC noticeWhy it was recalled
The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a fire hazard.
Incidents and injuries
A 10-year-old girl and her 15-year-old sister died from a fire on April 1, 2022 in Hellertown, Pennsylvania. The Hellertown Borough Fire Marshal determined that a 42-volt Jetson Rogue was the point of origin of the fire. There have been multiple other reports of the recalled scooters/hoverboards burning, sparking or melting, several of which involved reports of flames.
Official remedy
Consumers should immediately stop using and stop charging the recalled scooters/hoverboards and contact Jetson for a full refund. Jetson is contacting all known purchasers directly.
Product and sales details
- Product type
- E-bikes, Scooters & hoverboards
- Recall number
- 23-165
- Units
- About 53,000
- Manufactured in
- China
- Sold at / sales period
- The recalled self-balancing scooters/hoverboards were sold at Target stores nationwide and online at www.target.com from August 2018 through June 2019 and at www.ridejetson.com from January 2019 through November 2021 for between $100 and $150.
- Distributor
- Jetson Electric Bikes LLC, of Brooklyn, New York
Recall contact information
Jetson Electric Bikes at 800-635-4815 from 10 a.m. to 6 p.m. ET Monday through Friday, or online at http://www.ridejetson.com/rogue-recall or at https://ridejetson.com and click on "SAFETY & RECALL" at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
