CPSC recall 23-211, announced June 1, 2023, covers Jetson Nova and Star 3-Wheel Kick Scooters (about 15,300 units). The rear wheel can loosen or fall off the scooter, posing a fall hazard to children. The notice cites 12 incident reports. Consumers should immediately stop using the recalled Jetson Nova and Star 3-Wheel Kick Scooters and contact Jetson for a free repair kit. Recall contact: call 800-635-4815, or go to www.ridejetson.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
A label on the base of the scooters has the model and serial numbers.
Which products are included?
This recall involves Jetson Nova and Star 3-Wheel Kick Scooters. The scooters were sold in five colors including green, teal, blue, purple and red. The scooters measure about 23 inches tall by 11 inches wide by 5.8 inches deep. A label on the base of the scooters has the model and serial numbers. Only scooters with the following model and serial numbers are included in the recall: Model Serial Numbers JNOVA-BLU 61302BLU072200001 to 61302BLU072203800 JNOVA-GRN 61302GRN082200001 to 61425GRN112200900 JNOVA-PUR 61302PUR072200001 to 61302PUR072203790 JNOVA-RED 61302RED072200001 to 61302RED072203800 JSTAR-CAN-BLU 61363BLU072221121 to 61363BLU0722013468
Confirm these details on the official CPSC noticeWhy it was recalled
The rear wheel can loosen or fall off the scooter, posing a fall hazard to children.
Incidents and injuries
The firm has received 12 reports of the wheels loosening or falling off the scooters, including one report of an injury involving scratches/bruises to a child's face.
Official remedy
Consumers should immediately stop using the recalled Jetson Nova and Star 3-Wheel Kick Scooters and contact Jetson for a free repair kit. The kit includes two screws, two bolts and an Allen key, along with repair instructions and a QR code link to an installation video. Consumers will not need additional tools to install the repair kit.
Product and sales details
- Product type
- E-bikes, Scooters & hoverboards
- Recall number
- 23-211
- Units
- About 15,300
- Manufactured in
- China
- Sold at / sales period
- Target stores nationwide and online at Target.com and www.ridejetson.com from September 2022 through February 2023 for about $40.
- Importer
- Jetson Electric Bikes, of Brooklyn, New York
- Distributor
- Jetson Electric Bikes, of Brooklyn, New York
Recall contact information
Online at www.ridejetson.com and click on "Product Recall" or https://ridejetson.com/pages/star-nova-repair. Consumers without internet access can contact the firm at 800-635-4815 from 11a.m. to 4 p.m. ET Monday through Friday.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
