CPSC recall 21-763, announced July 15, 2021, covers Real Flame Arroyo and Hideaway Wood Burning Fire Pits (about 700 units). Wood stored under the unit can ignite, posing a fire hazard. The notice cites 1 incident report. Consumers should immediately stop using the recalled Arroyo or Hideaway Wood Burning Fire Pits and contact Real Flame to arrange for removal of the fire pit in exchange for a full refund. Recall contact: call 800-654-1704, or go to www.realflame.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
UPC or product codes
752370060107752370064501Which products are included?
This recall includes Arroyo and Hideaway Wood Burning Fire Pits sold at Crate and Barrel. The Arroyo is a black color chimenea-style fireplace measuring about 5 feet high and 1½ feet wide, and has UPC 752370060107. The Hideaway is a black color round wood burning fireplace measuring about 1½ feet high and 3 feet wide, and has UPC 752370064501.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- UPC codes. Compare these as well.
- When sold
- December 2020 through May 2021
- Where sold
- Crate & Barrel, among the sellers the notice names
- Price paid
- $700
Why it was recalled
Wood stored under the unit can ignite, posing a fire hazard.
Incidents and injuries
Real Flame has received one report of a fire involving minor property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled Arroyo or Hideaway Wood Burning Fire Pits and contact Real Flame to arrange for removal of the fire pit in exchange for a full refund. Real Flame is contacting all known purchasers directly.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-654-1704, or go to www.realflame.com.
- Get the remedy. This recall offers a refund. The notice says the firm is contacting known buyers directly.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Real Flame
- Product type
- Fire pits
- Recall number
- 21-763
- Units
- About 700 (In addition, about 81 in Canada)
- Manufactured in
- China
- Sold at / sales period
- Exclusively at Crate and Barrel stores nationwide and online at www.crateandbarel.com from December 2020 through May 2021 for about $700.
- Importer
- Real Flame Co. Inc., of Racine, Wis.
This recall in context
Compared with the 11 fire pit recalls in this index, as of October 31, 2026.
- Size
- 700 units: the 9th-largest of 11 fire pit recalls that state a unit count. The median is 10,900 units.
- Hazard
- Fire: named in all 11 fire pit recalls, the most common hazard among them.
- Remedy
- Refund: offered in 3 of 11 fire pit recalls.
- Brand history
- Real Flame is named in 2 CPSC notices in this index, from 2011 to 2021. This recall is the most recent. The one before: Real Flame Pourable Gel Fuel Bottles (11-338, Sep 2011).
- Time on sale
- 6 months. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
Real Flame at 800-654-1704 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.realflame.com and click "Support" for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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