CPSC recall 11-338, announced September 28, 2011, covers Real Flame Pourable Gel Fuel Bottles (about 100,000 units). The pourable gel fuel can ignite unexpectedly and splatter onto people and objects nearby when it is poured into a firepot that is still burning. The notice reports no incidents. Consumers should immediately stop using the pourable gel fuel and return the gel fuel to the firm for a full refund. Recall contact: call (866) 918-8766, or go to www.realflamerecall.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The label on the container has a stylized flame and the words "Real Flame" and "Pourable Gel Fireplace Fuel." The fuel is poured into a stainless steel cup in the center of ceramic firepots or other decorative lighting devices and ignited.
Which products are included?
This recall involves pourable gel fuels sold in 29.9-ounce and 29.98-ounce, one-quart clear plastic bottles and sold with or without citronella oil. The label on the container has a stylized flame and the words "Real Flame" and "Pourable Gel Fireplace Fuel." The fuel is poured into a stainless steel cup in the center of ceramic firepots or other decorative lighting devices and ignited. The following products are affected by this recall: Size Model Number SKU 29.9 ounce 2164 752-370012641 1 QT 2164 752-370012641 29.98 ounce with Citronella 2165 752-370021658
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Item or SKU numbers. Compare these as well.
- Where to look
the label on the container
(the notice’s words)- When sold
- January 2009 through August 2011
- Price paid
- $10 to $13
Why it was recalled
The pourable gel fuel can ignite unexpectedly and splatter onto people and objects nearby when it is poured into a firepot that is still burning. This hazard can occur if the consumer does not see the flame or is not aware that the firepot is still ignited. Gel fuel that splatters and ignites can pose fire and burn risks to consumers that can be fatal.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the pourable gel fuel and return the gel fuel to the firm for a full refund.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (866) 918-8766, or go to www.realflamerecall.com.
- Get the remedy. This recall offers a refund.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Real Flame
- Recall number
- 11-338
- Units
- About 100,000 bottles
- Manufactured in
- United States
- Sold at / sales period
- Target.com, Meijer.com, JCPenney.com, Sears.com, Amazon.com and Realflame.com from January 2009 through August 2011 for between $10 and $13.
- Distributor
- Real Flame, of Racine, Wis.
Real Flame Pourable Gel Fuel Bottles
CPSC product type: Gel Fuels
This recall in context
Compared with the 140 grill and fireplace recalls in this index, as of October 31, 2026.
- Size
- 100,000 units: the 11th-largest of 119 grill and fireplace recalls that state a unit count. The median is 7,900 units.
- Hazards
- Fire: named in 97 of 140 grill and fireplace recalls, the most common hazard among them. Burn: named in 56 of 140 grill and fireplace recalls.
- Remedy
- Refund: offered in 22 of 140 grill and fireplace recalls.
- Brand history
- Real Flame is named in 2 CPSC notices in this index, from 2011 to 2021. This recall is the earliest.
- Time on sale
- About 3 years. Recalled 1 month after the last month of sales the notice gives.
Recall contact information
Consumer Contact: For additional information, contact Real Flame toll-free at (866) 918-8766 between 8 a.m. and 5 p.m. ET Monday through Friday, visit the firm's website at www.realflamerecall.com or write to the firm at Real Flame, 7800 Northwestern Ave., Racine, Wis. 53406
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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