CPSC recall 20-768, announced July 30, 2020, covers Miles Industries Valor H5 gas fireplace (about 370 units). Delayed ignition due to pilot degradation can cause gas in the fireplace to accumulate prior to burner ignition. The notice cites 1 incident report. Consumers should immediately stop using the recalled fireplaces and contact their Valor fireplace retailer or contractor to schedule a free repair. Recall contact: call 866-420-3360, or email H5@valorfireplaces.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
This recall involves two models of Valor H5 propane gas fireplaces: Model 1150ILP with serial number ranging from 20001 through 20365 and model 1150JLP with serial number ranging from 20366 through 21502.
Which products are included?
This recall involves two models of Valor H5 propane gas fireplaces: Model 1150ILP with serial number ranging from 20001 through 20365 and model 1150JLP with serial number ranging from 20366 through 21502. The recalled fireplaces were sold in seven different trim and front options with a log set and a mesh barrier screen that was installed in front of the glass. The fireplaces are a fully enclosed rectangular sheet metal box with a glass front. The exhaust is vented to the outside through a ventilation duct. The model number and serial number are printed on a rating sheet behind the trim.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 2 listed, all starting with
1150. Yours must match one exactly. - Also in the notice
- Serial numbers. Compare these as well.
- Where to look
a rating sheet behind the trim
(the notice’s words)- When sold
- July 2014 through March 2020
- Price paid
- $3,700 to $5,500
Why it was recalled
Delayed ignition due to pilot degradation can cause gas in the fireplace to accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter, posing burn and laceration hazards.
Incidents and injuries
Miles Industries has received one report of delayed ignition in the United States. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled fireplaces and contact their Valor fireplace retailer or contractor to schedule a free repair. Miles Industries is contacting all known purchasers directly.
What to do now
- Check the label. Compare your model number with the 2 listed in this recall, then check the serial numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 866-420-3360, or email H5@valorfireplaces.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free. It also says the firm is contacting known buyers directly.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Miles Industries
- Manufacturer
- Miles Industries Ltd., of Canada
- Product type
- Fireplaces
- Recall number
- 20-768
- Units
- About 370 (In addition, about 1,050 units were sold in Canada) (Valor H5 gas fireplaces were previously recalled on December 2018.)
- Manufactured in
- Canada
- Sold at / sales period
- Southern Fireplaces & More, Custom Hearth, On Fire, Abercrombie & Co., Southern Hearth & Patio stores and other Specialty Hearth stores from July 2014 through March 2020 for between $3,700 and $5,500 (not including installation).
This recall in context
Compared with the 52 fireplace recalls in this index, as of October 31, 2026.
- Size
- 370 units: the 42nd-largest of 46 fireplace recalls that state a unit count. The median is 2,850 units.
- Hazards
- Burn: named in 17 of 52 fireplace recalls. Laceration: named in 8 of 52 fireplace recalls.
- Remedy
- Repair: offered in 14 of 52 fireplace recalls, the most common remedy.
- Brand history
- Miles Industries is named in 2 CPSC notices in this index, from 2018 to 2020. This recall is the most recent. The one before: Valor H5 gas fireplaces (19-056, Dec 2018). 2 of them are fireplace recalls.
- Time on sale
- About 6 years. Recalled 4 months after the last month of sales the notice gives.
Recall contact information
Miles Industries toll-free at 866-420-3360 from 7 a.m. to 3:30 p.m. PT Monday through Friday, email at H5@valorfireplaces.com or online at valorfireplaces.com and click on H5 Recall Notice for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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