CPSC recall 20-139, announced June 17, 2020, covers Republic Wireless Charging Cable for Relay Screenless Communication Devices (about 15,000 units). The charging cable can overheat and partially melt, posing a burn hazard. The notice cites 2 incident reports. Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Recall contact: call 833-832-0053, go to www.relaygo.com/cableinfo, or email support@relaygo.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- May 2018 through May 2019
- Price paid
- $15 to $100
Why it was recalled
The charging cable can overheat and partially melt, posing a burn hazard.
Incidents and injuries
Republic has received two reports of incidents of the charging cable overheating. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 833-832-0053, go to www.relaygo.com/cableinfo, or email support@relaygo.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Republic Wireless
- Recall number
- 20-139
- Units
- About 15,000
- Manufactured in
- China
- Sold at / sales period
- Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100. Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019.
- Importer
- Republic Wireless Inc., of Raleigh, North Carolina
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 15,000 units: the 115th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Remedy
- Replacement: offered in 64 of 221 home electronics recalls, the most common remedy.
- Time on sale
- 13 months. Recalled 13 months after the last month of sales the notice gives.
Recall contact information
By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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