CPSC recall 20-116, announced May 1, 2020, covers Epson America Power adapters sold with Epson scanners (about 314,000 units). The power adapters can overheat, melt and catch fire, posing burn and fire hazards. The notice cites 15 incident reports. Consumers should immediately stop using the recalled adapters and contact Epson to receive a free replacement adapter. Recall contact: call 888-367-2656, or go to www.epson.com.
Advertisements
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
"EPSON" and internal part code "EADP-16CB B" are printed on the label of the adapter.
Which products are included?
This recall involves the power adapter sold with Epson V-series (V30/V33/V37/V300/V330/V370) scanners. The recalled adapters are black with a power cord that connects to the scanner and to an electrical outlet. "EPSON" and internal part code "EADP-16CB B" are printed on the label of the adapter.
Confirm these details on the official CPSC noticeWhat to look for
- Where to look
the label of the adapter
(the notice’s words)- When sold
- January 2010 through December 2015
- Price paid
- $55 to $80
Why it was recalled
The power adapters can overheat, melt and catch fire, posing burn and fire hazards.
Incidents and injuries
Epson is aware of 15 incidents worldwide of the adapter melting or catching fire, resulting in property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled adapters and contact Epson to receive a free replacement adapter.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 888-367-2656, or go to www.epson.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
Advertisements
Product and sales details
- Brand
- Epson America
- Recall number
- 20-116
- Units
- About 314,000 (In addition, 25,000 in Canada)
- Manufactured in
- China (Adapter), Indonesia (Scanner)
- Sold at / sales period
- Best Buy, Office Depot, Staples, Walmart, and department stores nationwide from January 2010 through December 2015 for between $55 and $80 for the scanner and adapter.
- Importer
- Epson America Inc., of Long Beach, Calif.
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 314,000 units: the 24th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Remedy
- Replacement: offered in 64 of 221 home electronics recalls, the most common remedy.
- Time on sale
- About 6 years. Recalled 53 months after the last month of sales the notice gives.
Recall contact information
Epson USA toll-free at 888-367-2656 from 8 a.m. to 4 p.m. PT Monday through Friday or online at www.epson.com and click “Support” for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
Advertisements
