Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
"EPSON" and internal part code "EADP-16CB B" are printed on the label of the adapter.
Which products are included?
This recall involves the power adapter sold with Epson V-series (V30/V33/V37/V300/V330/V370) scanners. The recalled adapters are black with a power cord that connects to the scanner and to an electrical outlet. "EPSON" and internal part code "EADP-16CB B" are printed on the label of the adapter.
Confirm these details on the official CPSC noticeWhy it was recalled
The power adapters can overheat, melt and catch fire, posing burn and fire hazards.
Incidents and injuries
Epson is aware of 15 incidents worldwide of the adapter melting or catching fire, resulting in property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled adapters and contact Epson to receive a free replacement adapter.
Product and sales details
- Brand
- Epson America
- Recall number
- 20-116
- Units
- About 314,000 (In addition, 25,000 in Canada)
- Manufactured in
- China (Adapter), Indonesia (Scanner)
- Sold at / sales period
- Best Buy, Office Depot, Staples, Walmart, and department stores nationwide from January 2010 through December 2015 for between $55 and $80 for the scanner and adapter.
- Importer
- Epson America Inc., of Long Beach, Calif.
Recall contact information
Epson USA toll-free at 888-367-2656 from 8 a.m. to 4 p.m. PT Monday through Friday or online at www.epson.com and click “Support” for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.