CPSC recall 20-083, announced February 27, 2020, covers Lennox Ductless Single-Zone and Multi-Zone heat pumps (about 1,650 units). Internal electrical components can fail, allowing the units to overheat, posing a fire hazard. Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. Recall contact: call 800-527-3506, or go to www.lennox.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model and serial numbers can be found on the nameplate on the side of the units.
Which products are included?
This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall: Model Number Serial Number MPA018S4M-1P 6915XXXXXX or 6916XXXXXX MPA048S4S-1P 6915XXXXXX or 6916XXXXXX MPA048S4M-1P 6915XXXXXX or 6916XXXXXX
Confirm these details on the official CPSC noticeWhy it was recalled
Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.
Incidents and injuries
The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
Official remedy
Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed.
Product and sales details
- Brand
- Lennox Ductless Single-Zone and Multi-Zone
- Product type
- Heat pumps
- Recall number
- 20-083
- Units
- About 1,650 (in addition, about 380 were sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550.
- Importer
- Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada
Recall contact information
Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of https://www.lennox.com or by visiting https://www.lennox.com/about/safety/product-recalls.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
