CPSC recall 19-738, announced April 17, 2019, covers Heat Hero Portable mini heaters (about 20,000 units). The heater can overheat, smoke and catch fire, posing fire and burn hazards. The notice cites 117 incident reports. Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Recall contact: call 877-479-9172, or go to shop.buyheathero.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging.
Confirm these details on the official CPSC noticeWhy it was recalled
The heater can overheat, smoke and catch fire, posing fire and burn hazards.
Incidents and injuries
The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly
Product and sales details
- Brand
- Heat Hero
- Recall number
- 19-738
- Units
- About 20,000 (In addition, about 49 units weres sold in Canada)
- Manufactured in
- China
- Sold at / sales period
- Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45.
- Importer
- Heat Hero LLC, of Irvine, Calif.
Recall contact information
Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
