Compare every letter, number, space, and suffix. A similar-looking product may not be included in this recall.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
There are five affected models in a specific serial number range.
Why it was recalled
The boiler heat exchanger back plate can corrode and leak flue gases, allowing the boiler to emit excessive amounts of carbon monoxide, posing a CO poisoning hazard to consumers.
Incidents and injuries
None reported
Official remedy
Consumers with recalled boilers should immediately contact the installer or distributor from whom they purchased the boiler or Viessmann to schedule a free in-home safety inspection and repair. Consumers who continue the use of the boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Product and sales details
- Brand
- Vitodens
- Manufacturer
- Viessmann Werke GmbH & Co KG, of Germany
- Recall number
- 19-111
- Units
- About 2,900 (in addition, about 1,400 were sold in Canada)
- Manufactured in
- Germany
- Sold at / sales period
- Viessmann Authorized Dealers from September 2014 through October 2018 for between $2,700 and $4,200.
- Importer
- Viessmann Manufacturing Company (U.S.) Inc., of Warwick, R.I.
Vitodens boilers
Recall contact information
Viessmann at 800-288-0667 from 8:30 a.m. to 5 p.m. ET Monday through Friday, by email recall@viessmann.com or online at www.viessmann.com and click on “Important Notice” located in the middle of the homepage for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Publication and verification
Recall published
Home Recall Watch last verified
From the verified CPSC data snapshot this site is built from.