CPSC recall 18-728, announced March 13, 2018, covers Guoguang Electric AmazonBasics portable power banks (about 260,000 units). The power bank's battery can overheat and ignite, posing fire and burn hazards. The notice cites 53 incident reports. Consumers should immediately unplug and stop using the recalled power banks and contact Amazon for instructions on how to return the unit and receive a full refund. Recall contact: call 855-215-5134, or go to amazonpowerbank.expertinquiry.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves six versions of AmazonBasics' portable lithium-ion battery chargers/power banks: 16,100 mAh; 10,000 mAh; 5,600 mAh; 2,000 mAh with micro USB cable; 3,000 mAh and 3,000 mAh with USB micro cable. The rubberized or metallic power banks are black and rectangular. They measure about 3 inches long by 1.4 inch high by 0.9 inch wide. The power banks were sold with or without a USB charger cable and a carrying pouch. The AmazonBasics logo is printed on the front of the unit. Product ID number B00LRK8EVO, B00LRK8HJ8, B00LRK8I7O, B00LRK8IV0, B00LRK8JDC or B00ZQ4JQAA is printed on the back of the unit.
Confirm these details on the official CPSC noticeWhat to look for
- When sold
- December 2014 through July 2017
- Where sold
- Amazon, among the sellers the notice names
- Price paid
- $9 to $40
Why it was recalled
The power bank's battery can overheat and ignite, posing fire and burn hazards.
Incidents and injuries
Amazon has received 53 reports of the power banks overheating in the U.S., including one report of chemical burns due to contact with battery acid and four reports of property damage, including fire and smoke damage.
Official remedy
Consumers should immediately unplug and stop using the recalled power banks and contact Amazon for instructions on how to return the unit and receive a full refund. All known purchasers are being contacted directly by the firm.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 855-215-5134, or go to amazonpowerbank.expertinquiry.com.
- Get the remedy. This recall offers a refund.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Guoguang Electric
- Manufacturer
- Guoguang Electric Company Limited, of China
- Product type
- Power banks
- Recall number
- 18-728
- Units
- About 260,000
- Manufactured in
- China
- Sold at / sales period
- Amazon.com, Amazon Bookstores and Amazon Pop-Up Stores from December 2014 through July 2017 for between $9 and $40.
- Distributor
- Amazon, of Seattle, Wash.
This recall in context
Compared with the 34 power bank recalls in this index, as of October 31, 2026.
- Size
- 260,000 units: the 5th-largest of 34 power bank recalls that state a unit count. The median is 20,440 units.
- Hazards
- Fire: named in 33 of 34 power bank recalls, the most common hazard among them. Burn: named in 22 of 34 power bank recalls.
- Remedy
- Refund: offered in 19 of 34 power bank recalls, the most common remedy.
- Time on sale
- About 3 years. Recalled 8 months after the last month of sales the notice gives.
Recall contact information
Amazon toll-free at 855-215-5134 from 8 a.m. to 5 p.m. ET Monday through Saturday or online anytime at https://amazonpowerbank.expertinquiry.com/ to register the product and receive a full refund.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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