CPSC recall 14-027, announced November 21, 2013, covers ElliptiGO outdoor elliptical cycles (about 7,000 units). The front fork on the ElliptiGO cycles can separate and the drive arm axles can detach during use, posing a fall hazard. The notice cites 1 incident report and 1 injury. Consumers should stop using recalled ElliptiGO cycles until they have the fork upgraded with a safety retrofit and/or upgraded replacement drive arm axles installed. Recall contact: call (888) 551-0117, or go to www.elliptigo.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Serial number ranges for the recalled 3C and 8C models are from 11-010-001 through 13-028-102, and for the 11R model from 12-003-069 through 12-020-035.
Which products are included?
The ElliptiGO 3C, 8C and 11R models are outdoor elliptical cycles used by adults for exercise. It is a scooter-like device that combines an elliptical trainer with a bicycle. The ElliptiGO cycles have an aluminum frame, drive arms, two 20" spoked-wheels, an internally geared hub, front and rear brakes and adjustable-height steering column. All cycles have the word "ElliptiGO" along the outside of the frame. The 3C and 8C model cycles have a "C-Series" decal towards the rear of the frame and aluminum drive arms. The recalled 11R cycles are matte black with white markings and the "11R" decal is found towards the rear of the frame. The serial numbers on all models are located on the frame in front of the back wheel near where the kickstand attaches to the frame. Serial number ranges for the recalled 3C and 8C models are from 11-010-001 through 13-028-102, and for the 11R model from 12-003-069 through 12-020-035.
Confirm these details on the official CPSC noticeWhy it was recalled
The front fork on the ElliptiGO cycles can separate and the drive arm axles can detach during use, posing a fall hazard.
Incidents and injuries
ElliptiGO has received one report of the fork separating and ten reports of the drive arm detaching. One injury consisting of a minor abrasions caused by a drive arm detaching has been reported.
Official remedy
Consumers should stop using recalled ElliptiGO cycles until they have the fork upgraded with a safety retrofit and/or upgraded replacement drive arm axles installed. Consumers with affected cycles can contact ElliptiGO online at www.elliptigo.com/safety to locate the authorized repair center closest to them.
Product and sales details
- Brand
- ElliptiGO
- Product type
- Bicycles & components, Exercise equipment
- Recall number
- 14-027
- Units
- About 7,000 in the U.S. and 200 in Canada
- Manufactured in
- Taiwan
- Sold at / sales period
- ElliptiGO Inc. online at elliptigo.com and through various specialty bicycle and specialty fitness retailers nationwide from April 2011 through October 2013 for about $1,800 to $3,500.
- Importer
- ElliptiGO Inc., of Solana Beach, Calif.
ElliptiGO outdoor elliptical cycles
CPSC product type: Bicycles and Bicycle Accessories
Recall contact information
ElliptiGO toll-free at (888) 551-0117 from 9 a.m. to 4 p.m. PT Monday through Friday or online at www.elliptigo.com and click on the "Model 3C, 8C and 11R Recall" link for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
