CPSC recall 13-702, announced October 11, 2012, covers ElliptiGO 11R outdoor elliptical cycles (about 140 units). The drive arm on the ElliptiGO cycles can crack or break during use, posing a fall hazard to the user. The notice cites 3 incident reports. Consumers should stop using the ElliptiGO 11R cycles included in the recall immediately and contact the firm to receive free replacement drive arms to be installed by an authorized dealer. Recall contact: call (888) 551-0117, or go to www.elliptigo.com/recall.html.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The serial number is located underneath the product to the rear of where the kickstand attaches to the frame.
Which products are included?
The ElliptiGO 11R is an outdoor elliptical cycle used by adults for exercise. It is a scooter-like device that combines an elliptical trainer with a bicycle. The ElliptiGO 11R has an aluminum frame, carbon-fiber drive arms, two 20" spoked-wheels, an 11-speed internally geared hub, front and rear brakes and adjustable height steering column. Only ElliptiGo 11R cycles with serial numbers that range from 12-003-069 through 12-020-035 are included in the recall. The serial number is located underneath the product to the rear of where the kickstand attaches to the frame. The cycles are matte black with white markings and the words ElliptiGO on the frame.
Confirm these details on the official CPSC noticeWhy it was recalled
The drive arm on the ElliptiGO cycles can crack or break during use, posing a fall hazard to the user.
Incidents and injuries
ElliptiGO has received three reports of the drive arm cracking. No injuries have been reported.
Official remedy
Consumers should stop using the ElliptiGO 11R cycles included in the recall immediately and contact the firm to receive free replacement drive arms to be installed by an authorized dealer.
Product and sales details
- Brand
- ElliptiGO
- Manufacturer
- ElliptiGO Inc., of Solana Beach, Calif.
- Product type
- Bicycles & components, Exercise equipment
- Recall number
- 13-702
- Units
- About 140
- Manufactured in
- Taiwan
- Sold at / sales period
- ElliptiGO Inc. online at www.elliptigo.com and various specialty bicycle and specialty fitness retailers nationwide from April 2012 through July 2012 for about $3,500.
ElliptiGO 11R outdoor elliptical cycles
CPSC product type: Bicycles & Accessories
Recall contact information
For additional information, contact ElliptiGO toll-free at (888) 551-0117 between 12 p..m. and 8 p.m. ET Monday through Friday, or visit the firm's website at www.elliptigo.com/recall.html or www.elliptigo.com and click on Support/Safety Notices.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
