CPSC recall 13-022, announced November 1, 2012, covers Bose Dual-Voltage CineMate II Home Theater Speaker Systems (about 20,500 units). A component in the bass module can fail when used outside of the U.S. in electrical outlets rated at 220 volts or higher, presenting a fire hazard to consumers. The notice cites 2 incident reports. Consumers should immediately stop using and unplug any dual-voltage CineMate II systems and contact Bose to arrange for a free repair or replacement of the bass module. Recall contact: call (877) 354-1004 or 1 (508) 614-1842, or go to www.bose.com/safety.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Dual-voltage systems included in the recall have a product code of 051365, 051470 or 057971, which are the first six digits of the serial number on the product label located on the back of the bass module.
Which products are included?
This recall involves dual-voltage CineMate Series II and CineMate GS Series II digital home theater speaker systems designed to operate with U.S. 120-volt electrical outlets and European outlets of 220 volts or higher. Each speaker system includes two speakers, one bass module, a remote control device, an interface module and accessories. The components are black. Dual-voltage systems included in the recall have a product code of 051365, 051470 or 057971, which are the first six digits of the serial number on the product label located on the back of the bass module.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Serial numbers. Compare these as well.
- Where to look
the product label located on the back of the bass module
(the notice’s words)- When sold
- September 2009 through September 2012
- Price paid
- $600 to $800
Why it was recalled
A component in the bass module can fail when used outside of the U.S. in electrical outlets rated at 220 volts or higher, presenting a fire hazard to consumers.
Incidents and injuries
Bose has received two reports of the bass modules igniting when used in 220-volt electrical outlets in Europe. No injuries were reported.
Official remedy
Consumers should immediately stop using and unplug any dual-voltage CineMate II systems and contact Bose to arrange for a free repair or replacement of the bass module.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (877) 354-1004 or 1 (508) 614-1842, or go to www.bose.com/safety.
- Get the remedy. This recall offers a replacement or a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Bose
- Product type
- Speakers
- Recall number
- 13-022
- Units
- About 20,500
- Manufactured in
- Mexico
- Sold at / sales period
- U.S. Military Exchanges and select U.S. retailers from September 2009 through September 2012 for between $600 and $800.
- Distributor
- Bose Corporation, of Framingham, Mass.
Dual-Voltage CineMate II Home Theater Speaker Systems
CPSC product type: Speakers
This recall in context
Compared with the 23 speaker recalls in this index, as of October 31, 2026.
- Size
- 20,500 units: the 8th-largest of 18 speaker recalls that state a unit count. The median is 5,500 units.
- Hazard
- Fire: named in 13 of 23 speaker recalls, the most common hazard among them.
- Remedy
- Replacement: offered in 5 of 23 speaker recalls. Repair: offered in 6 of 23 speaker recalls, the most common remedy.
- Time on sale
- About 3 years. Recalled 2 months after the last month of sales the notice gives.
Recall contact information
Bose Corporation; toll-free (877) 354-1004, 8:30 a.m. to 9 p.m. Monday through Friday ET in the U.S. or 001 (508) 614-1842, 8:30 a.m. to 5 p.m. ET Monday through Friday outside the U.S., or www.bose.com/safety for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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