Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Power adapters with "RoHS" printed on the top right of the product label are not included in this recall.
Which products are included?
This recall involves the external power adapters sold with the following DYMO LabelWriter® 400 series printers: DYMO LabelWriter 400, DYMO LabelWriter 400 Turbo, DYMO LabelWriter Twin Turbo, DYMO LabelWriter Duo and DYMO Desktop Mailing Solution with housing date codes 2407, 2507, 2607 or 2707. The date code is printed on the plastic housing of the adapter. Power adapters with "RoHS" printed on the top right of the product label are not included in this recall.
Confirm these details on the official CPSC noticeWhy it was recalled
The power adapters can fail, causing the printer to overheat. This can pose a burn hazard to consumers.
Incidents and injuries
DYMO has received 11 reports of printers overheating and emitting smoke and/or a burnt smell. No injuries have been reported.
Official remedy
Consumers should immediately unplug the recalled power adapter from the wall socket and from their printer and contact the firm to receive a free replacement external power adapter kit.
Product and sales details
- Brand
- DYMO
- Manufacturer
- DYMO, of Stamford, Conn.
- Product type
- Battery chargers
- Recall number
- 09-033
- Units
- 17000
- Manufactured in
- China
- Sold at / sales period
- Office supply stores, discount retailers, and various specialty retailers nationwide from September 2007 through October 2008 for between $100 and $250.
DYMO® LabelWriter® Power Adapters used with printers
CPSC product type: Adapter/Power Supply/Charger/Battery
Recall contact information
For additional information, contact DYMO toll-free at (888) 658-3904 between 9 a.m. and 8 p.m. ET or visit the firm's Web site at www.dymo.com or http://global.dymo.com/poweradapter
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.