CPSC recall 08-297, announced June 5, 2008, covers Polycom SoundStation2W Wireless Conference Phones with Lithium Ion Batteries (about 5,800 units). The battery packs can overheat, posing a fire or burn hazard. The notice cites 1 incident report. Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Recall contact: call (800) 963-7627, or go to www.polycom.com/2WBattery.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The SoundStation2W part numbers and SKU numbers are printed on the underside of the telephone and include the following models: Part Number SKU Number 2201-67800-022 2200-07800-001 2201-67880-022 2200-07880-001 SoundStation2W recalled battery pack part numbers, SKU numbers and date codes are as follows: Part Number SKU Number Date Code 1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) 1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) The battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the bottom right hand corner of the white label on the battery pack.
Which products are included?
The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May 2, 2008, and separately as replacement battery packs during the same time period. The SoundStation2W part numbers and SKU numbers are printed on the underside of the telephone and include the following models: Part Number SKU Number 2201-67800-022 2200-07800-001 2201-67880-022 2200-07880-001 SoundStation2W recalled battery pack part numbers, SKU numbers and date codes are as follows: Part Number SKU Number Date Code 1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) 1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) The battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the part number printed on the white label of the battery.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- One listed. Yours must match it exactly.
- Also in the notice
- Date codes and item or SKU numbers. Compare these as well.
- Where to look
the underside of the telephone
andthe bottom right hand corner of the white label on the battery pack
(the notice’s words)- When sold
- December 2007 through May 2008
- Price paid
- $50 to $900
Why it was recalled
The battery packs can overheat, posing a fire or burn hazard.
Incidents and injuries
Polycom has received one report of a battery pack overheating resulting in minor property damage. No injuries have been reported.
Official remedy
Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom for a free replacement battery pack.
What to do now
- Check the label. Compare your model number with the one listed in this recall, then check the date codes and item or SKU numbers the notice lists.
- Contact the firm. Call (800) 963-7627, or go to www.polycom.com/2WBattery.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Polycom
- Recall number
- 08-297
- Units
- About 5,800 units
- Manufactured in
- China
- Sold at / sales period
- Authorized dealers nationwide through catalogs, online, telesales, office supply stores, the Polycom Web store, and Fry's Electronics retail locations from December 2007 through May 2, 2008 for between $700 and $900. Replacement battery packs were sold for between $50 and $90 through the same outlets.
- Distributor
- Polycom, Inc., of Pleasanton, Calif., Gold Peak Industries Ltd., of Hong Kong
SoundStation2W Wireless Conference Phones with Lithium Ion Batteries
CPSC product type: Telephones, Cell Phones & Accessories
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 5,800 units: the 139th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Hazards
- Fire: named in 153 of 221 home electronics recalls, the most common hazard among them. Burn: named in 94 of 221 home electronics recalls.
- Time on sale
- 6 months. Recalled 1 month after the last month of sales the notice gives.
Recall contact information
For additional information, contact Polycom, Inc. at (800) 963-7627 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's Web site at www.polycom.com/2WBattery
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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