CPSC recall 04-539, announced March 9, 2004, covers Tristar Products Steam Buggy Deluxe (5,000 units). Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers. The notice cites 20 incident reports. Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund. Recall contact: call (973) 287-5100, or email help@productsontv.tv.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
The recalled steam cleaner is blue plastic and measures about 12 inches long and 8 inches high. The 5.5-foot steam hose connects to the water reservoir and is sold with various cleaning attachments. Prior Recall: In March 2002, CPSC and Tristar recalled the Steam Buggy Deluxe to repair the internal hose connection. This recall only includes the revised design steam buggys, and not the units in the earlier recall.
Confirm these details on the official CPSC noticeWhy it was recalled
Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.
Incidents and injuries
The firm has received about 20 reports of hot water and steam escaping from the steam cleaner, including eight reports of scald injuries to the hands and arms.
Official remedy
Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund.
Product and sales details
- Brand
- Tristar Products
- Manufacturer
- Tristar Products Inc., of Fairfield, N.J.
- Product type
- Steam cleaners
- Recall number
- 04-539
- Units
- 5,000
- Manufactured in
- Taiwan
- Sold at / sales period
- HSN LLP (Home Shopping Network), from June 2002 through September 2002, for about $129. Also, shipped as replacement units to consumers in the earlier recall, between April and September 2002.
Steam Buggy Deluxe
CPSC product type: Steamers
Recall contact information
Call Tristar customer service at (973) 287-5100 between 9:00 a.m. and 7:00 p.m. ET Monday through Friday and between 9:00 a.m. and 5:00 p.m. Saturday. Consumers can also e-mail the firm at help@productsontv.tv
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
