Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment.
Which products are included?
This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red "call" button and a gray "test" button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). "MobilePal+GPS" is written on the front of the phones.
Confirm these details on the official CPSC noticeWhy it was recalled
Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.
Incidents and injuries
SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.
Official remedy
Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.
Product and sales details
- Brand
- SecureAlert
- Recall number
- 04-513
- Units
- 1,000
- Manufactured in
- Japan
- Sold at / sales period
- SecureAlert and private security dealers nationwide, from May 2003 through July 2003.
- Distributor
- SecureAlert Inc., of Salt Lake City, Utah
GPS2000 MobilePAL+GPS Safety and Security Phones
CPSC product type: Telephones, Cell Phones & Accessories
Recall contact information
Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT).
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.