CPSC recall 04-513, announced November 18, 2003, covers SecureAlert GPS2000 MobilePAL+GPS Safety and Security Phones (1,000 units). Using the test button can result in the battery being drained without the user's knowledge. The notice cites 10 incident reports. Call SecureAlert to arrange a free replacement. Recall contact: call (800) 584-4176.
Advertisements
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment.
Which products are included?
This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red "call" button and a gray "test" button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). "MobilePal+GPS" is written on the front of the phones.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Serial numbers. Compare these as well.
- Where to look
a label in the battery compartment
(the notice’s words)- When sold
- May 2003 through July 2003
Why it was recalled
Using the test button can result in the battery being drained without the user's knowledge. Without battery power, the phone is unable to call for assistance in an emergency.
Incidents and injuries
SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.
Official remedy
Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call (800) 584-4176.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
Advertisements
Product and sales details
- Brand
- SecureAlert
- Recall number
- 04-513
- Units
- 1,000
- Manufactured in
- Japan
- Sold at / sales period
- SecureAlert and private security dealers nationwide, from May 2003 through July 2003.
- Distributor
- SecureAlert Inc., of Salt Lake City, Utah
GPS2000 MobilePAL+GPS Safety and Security Phones
CPSC product type: Telephones, Cell Phones & Accessories
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 1,000 units: the 178th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Time on sale
- 3 months. Recalled 4 months after the last month of sales the notice gives.
Recall contact information
Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT).
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
Advertisements
