CPSC recall 03-181, announced September 10, 2003, covers OnQ Telephone Line-Sharing Devices (3,000 units). A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The notice reports no incidents. Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device. Recall contact: call (800) 321-2343, or go to www.onqtech.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Part number 364551-01, written on the product label, and a date code (DC) of "2303" (meaning the 23rd week of 2003) or earlier are included in the recall.
Which products are included?
The recalled units are labeled "OnQ" and "1x8 ENHANCED TELECOM w/SURGE." The devices are professionally installed as part of a telephone line-sharing system in homes. One of the slots on the device is labeled, "SECURITY." The security line should get priority in an emergency. Part number 364551-01, written on the product label, and a date code (DC) of "2303" (meaning the 23rd week of 2003) or earlier are included in the recall. The date code is located on the edge of the device, above the mounting tabs.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Date codes and item or SKU numbers. Compare these as well.
- Where to look
the edge of the device
(the notice’s words)- When sold
- November 2002 through June 2003
- Price paid
- $80
Why it was recalled
A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries.
Incidents and injuries
None reported.
Official remedy
Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Contact the firm. Call (800) 321-2343, or go to www.onqtech.com.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- OnQ Technologies
- Manufacturer
- OnQ Technologies, of Middletown, Pa.
- Recall number
- 03-181
- Units
- 3,000
- Manufactured in
- United States
- Sold at / sales period
- Distributors of electrical devices and sold by professional installers nationwide and in Canada, between November 2002 and June 2003, for about $80.
OnQ Telephone Line-Sharing Devices
CPSC product type: Telephones, Cell Phones & Accessories
This recall in context
Compared with the 221 home electronics recalls in this index, as of October 31, 2026.
- Size
- 3,000 units: the 156th-largest of 200 home electronics recalls that state a unit count. The median is 25,950 units.
- Time on sale
- 8 months. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
Call OnQ at (800) 321-2343 between 8 a.m. and 7 p.m. ET Monday through Friday, or go to the firm's website at www.onqtech.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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