New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Compare the exact product and every lot, model, serial range or date listed in the official notice. A similar name alone does not establish that your product is included.
Identifiers in this source record
2012 NEW FLYER XCELSIOR2024 NEW FLYER XCELSIOR2025 NEW FLYER XCELSIOR2013 NEW FLYER XCELSIOR2014 NEW FLYER XCELSIOR2015 NEW FLYER XCELSIOR2019 NEW FLYER XCELSIOR2020 NEW FLYER XCELSIOR2021 NEW FLYER XCELSIOR2022 NEW FLYER XCELSIOR2023 NEW FLYER XCELSIOR2016 NEW FLYER XCELSIOR2017 NEW FLYER XCELSIOR2018 NEW FLYER XCELSIORVehicle: VIN plus the year, make and model. Car seat or equipment: Manufacturer, model and production date from the label. Tire: Brand, tire line, size and DOT tire identification number.
Read the vehicles identification guideWhy this notice was issued
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Official action
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Follow the specific instructions and use the contact details in the announcement if you need help confirming a match or arranging the remedy.
Read the full official instructionsProduct & source details
- Product
- 2012 NEW FLYER XCELSIOR
- Brand or manufacturer
- NEW FLYER
- Source
- NHTSA
- Notice type
- Recall
- Source reference
- 25V542000
- Category
- Vehicles & road safety