Recall 24-314, published July 25, 2024
Grand Rapids Chair Wood dining chairs
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
W520-11If not available, reference the Special Order Number ("SO#") found on the white sticker on the underside of each chair.
Which products are included?
This recall involves Brooke model chairs including: all wood dining chairs in several styles, including partially and fully upholstered seats, and fully upholstered seat and back. The model numbers W520, W520-11, W520-21, W520-31, and W520-33 can be found on the original order confirmation or invoice. If not available, reference the Special Order Number ("SO#") found on the white sticker on the underside of each chair. A list of affected special order numbers can be found at www.grandrapidschair.com/customer-service/product-safety-recall-brooke/.
Confirm these details on the official CPSC noticeWhy it was recalled
The recalled chairs can shift, break or collapse, posing a fall hazard to consumers.
Official remedy
Consumers should immediately stop using the recalled wood dining chairs and contact Grand Rapids Chair Company for a free repair, by Grand Rapids Chair Company personnel at the consumer's location.
What should I do if I have W520-11?
- Confirm the model number. Find the label and compare every letter and digit with W520-11.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 866-453-4748, go to www.grandrapidschair.com/customer-service/product-safety-recall-brooke, or email retrofits@grandrapidschair.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
- Brand
- Grand Rapids Chair
- Recall published
- July 25, 2024
- Category
- Furniture
- Units
- About 5,670
- Sold at / sales period
- Made to order via special orders from January 2020 through June 2024 for between $450 and $1,015.
Other model numbers in this recall
All 4 others start with W520, like W520-11.
