CPSC recall 25-402, announced July 24, 2025, covers Apollo City Model Year 2024 Electric Scooters (about 790 units). The weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards. The notice cites 10 incident reports and 1 injury. Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement stem. Recall contact: call 888-501-8862, go to apolloscooters.co/pages/apollo-city/recall, or email support@apolloscooters.co.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The serial number is located on the bottom of the scooter deck.
Which products are included?
This recall involves certain serial numbers of Apollo City 2024 model year electric scooters. The dual-motor scooters have top speeds of 32 miles per hour. The scooters have a gray exterior with a headlight and rear brake light. "Apollo" is printed on the stem of the scooter and "Apollo City" is displayed on the rear left side of the grip tape on the deck of the scooter. The affected serial numbers range from 4202240300001 to 4202240301236 and 4202240400001 to 4202240400764. The serial number is located on the bottom of the scooter deck. Consumers can also find their serial number using the Apollo App.
Confirm these details on the official CPSC noticeWhy it was recalled
The weld line on the electric scooter can crack, causing the stem to break and posing fall and injury hazards.
Incidents and injuries
The firm has received 10 reports of the weld cracking on the stem of the scooter, including four riders who reported coming off the scooter; one reported injury including abrasions.
Official remedy
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement stem. To participate in the recall, please go to https://apolloscooters.co/pages/apollo-city/recall and fill out the online form. Apollo is recommending that all consumers take their scooters to a service repair location so they can replace the stem on the recalled scooter free of charge. Consumers can go to https://apolloscooters.co/pages/locations-near-you to find the closest service repair location.
Product and sales details
- Brand
- Apollo Imports
- Product type
- Scooters & hoverboards
- Recall number
- 25-402
- Units
- About 790
- Manufactured in
- China
- Sold at / sales period
- Best Buy stores nationwide and online at Apolloscooters.co, Amazon.com and BestBuy.com between June 2024 through April 2025 for about $1,800.
- Importer
- Apollo Imports Inc., of Newark, Delaware
Recall contact information
Apollo toll-free at 888-501-8862 from 9 a.m. to 5 p.m. ET Monday through Friday, email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-city/recall or at www.apolloscooters.co and click on "Apollo City 2024 Recall" located at the bottom of the page.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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