CPSC recall 23-270, announced August 31, 2023, covers Apollo Phantom Electric Scooters (about 3,900 units). The bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards. The notice cites 7 incident reports and 3 injuries. Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. Recall contact: call 833-693-3468, go to apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall, or email support@apolloscooters.co.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves the Apollo Phantom V1, V2 and 60V Electric Scooters models. The scooter has one stem bolt that connects the stem of the scooter with the front suspension and wheel assembly. "Apollo" is printed on the stem of the scooter and "Apollo Phantom" is displayed on the rear left side of the grip tape on the deck of the scooter. "Apollo Phantom" is also listed on the bottom of the scooter with the model year.
Confirm these details on the official CPSC noticeWhy it was recalled
The bolt on the electric scooter can come loose causing the suspension and wheel assembly to separate, posing fall and injury hazards.
Incidents and injuries
The firm has received seven reports of the bolt breaking resulting in the stem detaching or loosening, including three injuries of bruising, cuts and abrasions.
Official remedy
Consumers should immediately stop using the recalled scooters and contact Apollo for a free replacement bolt to repair the scooter. The firm will send instructions with a video link demonstrating how consumers can install the new bolt on their scooter at home. Apollo will also make its servicing and partner locations available to any customers to have the bolt replaced or tightened free of charge. Apollo is contacting all known purchasers directly.
Product and sales details
- Brand
- Apollo Imports
- Product type
- Scooters & hoverboards
- Recall number
- 23-270
- Units
- About 3,900
- Manufactured in
- China
- Sold at / sales period
- Apolloscooters.com, Fluidfreeride.com, Justride.com, Adventuresportsusa.com and Allelectricmotion.com from June 2021 through May 2023 for between $2,000 and $2,500.
- Importer
- Apollo Imports Inc., of Newark, Delaware
Recall contact information
Apollo toll-free at 833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at support@apolloscooters.co or online at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall or at www.apolloscooters.com and click on "Recalls" located at the bottom of the page.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
