CPSC recall 24-313, announced July 25, 2024, covers Razor Icon electric scooters (about 7,300 units). The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard. The notice cites 34 incident reports and 2 injuries. Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Recall contact: call 866-467-2967, or go to www.razor.com/iconrecall.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model number is printed in the lower right corner of the label located on the bottom of the deck.
Which products are included?
This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.
Confirm these details on the official CPSC noticeWhy it was recalled
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
Incidents and injuries
The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising.
Official remedy
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter's lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.
Product and sales details
- Brand
- Razor
- Manufacturer
- Razor USA LLC, of Cerritos, Calif.
- Product type
- Scooters & hoverboards
- Recall number
- 24-313
- Units
- About 7,300
- Manufactured in
- China
- Sold at / sales period
- Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 through March 2024 for about $600.
- Importer
- Razor USA LLC, of Cerritos, Calif.
Recall contact information
Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.razor.com/iconrecall or at www.razor.com and click on "Recall Information" at the bottom of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
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Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
