CPSC recall 21-189, announced August 25, 2021, covers Razor Hovertrax 2.0 Self-Balancing Scooters/Hoverboards with GLW Battery Packs (about 237,300 units). The lithium-ion GLW battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding. The notice cites 20 incident reports. Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to receive a free replacement battery pack. Recall contact: call 866-467-2967, or go to www.Razor.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The battery packs have serial numbers beginning with GLW, which is printed on a white sticker on the top of the battery pack, below the bar code.
Which products are included?
This recall involves the removable GLW battery packs installed in UL-Listed Hovertrax 2.0 brand self-balancing scooters/hoverboards manufactured between September 2016 and August 2017. GLW's battery packs were certified as compliant with ANSI/UL Standard 2271 by UL. Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by GLW battery packs. The battery packs have the name GLW written in large letters on the packs themselves. The battery packs have serial numbers beginning with GLW, which is printed on a white sticker on the top of the battery pack, below the bar code. Hovertrax 2.0 is printed on the front of the hoverboard. The hoverboards were sold in black, black monochrome, blue, green, red, red monochrome, white, rose gold, camouflage, ocean blue, purple colors, and three multicolor patterns called Spectrum, Galaxy and Carbon.
Confirm these details on the official CPSC noticeWhy it was recalled
The lithium-ion GLW battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
Incidents and injuries
There have been more than 20 reports of Hovertrax 2.0 Self-Balancing Hoverboards containing GLW battery packs overheating, including some reports of smoke or fire. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to receive a free replacement battery pack.
Product and sales details
- Brand
- Razor
- Product type
- Scooters & hoverboards
- Recall number
- 21-189
- Units
- About 237,300
- Manufactured in
- China
- Sold at / sales period
- Walmart, Target, Toys R Us and other stores nationwide and online at Walmart.com, Amazon.com and other websites from September 2016 through 2018 for about $460.
- Importer
- Razor USA LLC, of Cerritos, Calif.
Recall contact information
Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.Razor.com and click on CPSC Safety Recalls for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
