CPSC recall 24-263, announced June 13, 2024, covers Nap Queen Sleep Victoria Hybrid Mattresses (about 117,200 units). The recalled mattresses violate mandatory federal flammability regulations for mattresses, posing a fire hazard to consumers. The notice reports no incidents. Consumers should stop using the recalled mattresses immediately, and contact Nap Queen to receive a free fitted cover to put on their mattress to bring it into compliance with the federal standard. Recall contact: call 866-387-6239, go to www.napqueensleep.com/pages/napqueen-victoria-hybrid-mattress-recall-program, or email recall@napqueens.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
"Nap Queen Sleep", "Victoria Hybrid," the model number, and manufacture date appear on a white label sewn onto the mattress cover.
Which products are included?
This recall involves all sizes and thicknesses of the Nap Queen Sleep Victoria Cooling Gel and Pocket Coil Hybrid Mattresses manufactured prior to October 2023, models NQ691011, NQ691015, NQ691021, NQ691031, NQ691041, NQ691211, NQ691215, NQ691221, NQ691231, NQ691241, NQ69811, NQ69815, NQ69821, NQ69831 and NQ69841. The single-sided mattresses have a white knit top panel quilted in wavy diamonds, and a black woven quilted side panel. They were sold compressed in a box. The mattresses' top and bottom edges are black with yellow stitching. "Nap Queen Sleep", "Victoria Hybrid," the model number, and manufacture date appear on a white label sewn onto the mattress cover.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 15 listed, all starting with
NQ69. Yours must match one exactly. - Also in the notice
- Date codes. Compare these as well.
- Where to look
a white label sewn onto the mattress cover
(the notice’s words)- When sold
- February 2020 through October 2023
- Where sold
- Amazon, Walmart, The Home Depot, Wayfair, Target, and Bed Bath & Beyond, among the sellers the notice names
- Price paid
- $160 to $375
Why it was recalled
The recalled mattresses violate mandatory federal flammability regulations for mattresses, posing a fire hazard to consumers.
Incidents and injuries
None reported.
Official remedy
Consumers should stop using the recalled mattresses immediately, and contact Nap Queen to receive a free fitted cover to put on their mattress to bring it into compliance with the federal standard. The firm is contacting all known purchasers directly.
What to do now
- Check the label. Compare your model number with the 15 listed in this recall, then check the date codes the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 866-387-6239, go to www.napqueensleep.com/pages/napqueen-victoria-hybrid-mattress-recall-program, or email recall@napqueens.com.
- Get the remedy. This recall offers a repair. The notice says the firm is contacting known buyers directly.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Adven Group, dba Nap Queen Sleep
- Product type
- Mattresses
- Recall number
- 24-263
- Units
- About 117,200
- Manufactured in
- United States, Kosovo, Greece
- Sold at / sales period
- Stores nationwide and online at Amazon.com, Walmart, Home Depot, Wayfair, Target, Bed Bath and Beyond, and Napqueensleep.com from February 2020 through October 2023 for between $160 and $375.
- Importer
- Adven Group, dba Nap Queen Sleep, of Missouri City, Texas
This recall in context
Compared with the 90 mattress recalls in this index, as of October 31, 2026.
- Size
- 117,200 units: the 6th-largest of 83 mattress recalls that state a unit count. The median is 2,300 units.
- Hazard
- Fire: named in 61 of 90 mattress recalls, the most common hazard among them.
- Remedy
- Repair: offered in 31 of 90 mattress recalls. The most common is refund (32).
- Time on sale
- About 4 years. Recalled 8 months after the last month of sales the notice gives.
Recall contact information
Nap Queen Sleep toll-free at 866-387-6239 from 9 a.m. to 5 p.m. CT Monday through Friday, email at recall@napqueens.com, or online at https://www.napqueensleep.com/pages/napqueen-victoria-hybrid-mattress-recall-program or www.napqueensleep.com and click "Product Recall" at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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