CPSC recall 23-716, announced December 15, 2022, covers Shenzhen Chirrey Technology Gyroor C3 e-bikes (about 3,300 units). The e-bike's battery pack can ignite, posing fire and burn hazards. The notice cites 2 incident reports and 2 injuries. Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Recall contact: call 833-737-1294, go to www.gyroor.com/recalls, or email atbenson@gyroor.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
C3 is printed on a label on the seat tube.
Which products are included?
This recall involves the battery packs installed on Gyroor C3 e-bikes. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.
Confirm these details on the official CPSC noticeWhy it was recalled
The e-bike's battery pack can ignite, posing fire and burn hazards.
Incidents and injuries
Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer's foot and smoke inhalation.
Official remedy
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
Product and sales details
- Brand
- Shenzhen Chirrey Technology
- Manufacturer
- Shenzhen Chirrey Technology Co., Ltd., of China
- Product type
- E-bikes
- Recall number
- 23-716
- Units
- About 3,300
- Manufactured in
- China
- Sold at / sales period
- Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600.
- Distributor
- Shenzhen Chitado Technology Co. Ltd., d/b/a Gyroor, of China
Recall contact information
Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email atbenson@gyroor.com, or online at www.gyroor.com/recalls or www.gyroor.com and click on "Recalls" at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
