Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The name "Platinum Health" is printed on a label located on the leg of the bed rail or on the grip handle.
Which products are included?
This recall involves the Bed Assist Rail with Legs (model PHB4000), Free Standing Bed Assist Rail (model PHB6000) and the DoubleSafe Bed Assist Rail (model PHB7000D). The bed rails are made of white metal tubing with a gray or black foam rubber grip handle and may have a black fabric pouch. The name "Platinum Health" is printed on a label located on the leg of the bed rail or on the grip handle. The bed rails also have a light mount below the grip handle.
Confirm these details on the official CPSC noticeWhy it was recalled
When the recalled bed rails are attached to an adult's bed, users can become entrapped within the bed rail or between the bed rail and the side of the mattress. This poses a serious entrapment hazard and risk of death by asphyxiation.
Incidents and injuries
Platinum has received one report of a death involving the Bed Assist Rail with Legs (model PHB4000). In October 2021, an 81-year-old man at a nursing home in Pennsylvania died from positional asphyxia after becoming entrapped between his mattress and the bed rail.
Official remedy
Consumers should immediately stop using the recalled bed rails and contact Platinum Health for a free repair kit. Consumers who use model PHB7000D on twin beds will receive a free replacement bedrail redesigned to properly fit twin beds.
Product and sales details
- Brand
- Platinum Health
- Product type
- Bed rails
- Recall number
- 23-136
- Units
- About 53,000
- Sold at / sales period
- The Platinum Health website, PlatinumHealthLLC.com, through major online retailers including Amazon, Walmart.com, eBay, and Overstock, and online medical supply stores nationwide including RehabMart and Fabrication Enterprises. The bed rails were sold from July 2015 through December 2022 for between $65 and $100.
- Distributor
- Platinum Health LLC, of Orlando, Florida
Recall contact information
Contact Platinum Health toll-free at 833-408-0509 from 8 a.m. to 7 p.m. ET, Monday through Friday, by email at bedrails@realtimeresults.net, or online at www.recallrtr.com/bedrails or www.platinumhealthllc.com and click on "Recalls" at the top of the page for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.