Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
Which products are included?
This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
Confirm these details on the official CPSC noticeWhy it was recalled
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
Incidents and injuries
The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
Product and sales details
- Brand
- Ortal
- Product type
- Fireplaces
- Recall number
- 23-065
- Units
- About 400
- Manufactured in
- Israel
- Sold at / sales period
- Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.
- Importer
- Ortal USA Inc., of Columbus, Ohio
Recall contact information
Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.