CPSC recall 23-065, announced December 8, 2022, covers Ortal Traditional 90 and Traditional 110 Gas Fireplaces (about 400 units). Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard. The notice cites 4 incident reports. Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. Recall contact: call 800-238-7000, or go to www.ortalheat.com/productrecall.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
Which products are included?
This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 4 listed. Yours must match one exactly.
- Where to look
the rating plate located on the bottom of the fireplace
(the notice’s words)- When sold
- May 2016 through February 2020
- Price paid
- $5,600 to $6,200
Why it was recalled
Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.
Incidents and injuries
The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.
What to do now
- Check the label. Compare your model number with the 4 listed in this recall.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-238-7000, or go to www.ortalheat.com/productrecall.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Ortal
- Product type
- Fireplaces
- Recall number
- 23-065
- Units
- About 400
- Manufactured in
- Israel
- Sold at / sales period
- Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.
- Importer
- Ortal USA Inc., of Columbus, Ohio
This recall in context
Compared with the 52 fireplace recalls in this index, as of October 31, 2026.
- Size
- 400 units: the 41st-largest of 46 fireplace recalls that state a unit count. The median is 2,850 units.
- Hazard
- Fire: named in 35 of 52 fireplace recalls, the most common hazard among them.
- Remedy
- Repair: offered in 14 of 52 fireplace recalls, the most common remedy.
- Time on sale
- About 4 years. Recalled 34 months after the last month of sales the notice gives.
Recall contact information
Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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