CPSC recall 20-137, announced June 17, 2020, covers The HON Office Chairs (about 13,400 units). The chair's back can break, posing fall and injury hazards to the user. The notice cites 11 incident reports. Consumers should immediately stop using the recalled chairs and contact HON for a free replacement back including installation instructions. Recall contact: call 800-833-3964 or 800-876-4274, go to www.maxonfurniture.com, or email HONTeamBox@honcompany.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The manufacturer's name, model number and manufacture date are printed on a label located on the underside of the seats.
Which products are included?
This recall involves HON's Gateway office chairs with model numbers HGTMM and HGV1MM and manufactured from February 2019 through February 2020. It also involves the Maxon MXMO series chairs, model numbers M-SEMO201 and M-SEMX101. The manufacturer's name, model number and manufacture date are printed on a label located on the underside of the seats. The office chairs have a black mesh see-through back and a five-star base with wheels. HON or Maxon is printed on a label underneath the seat.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- 3 listed. Yours must match one exactly.
- Also in the notice
- Date codes. Compare these as well.
- Where to look
a label located on the underside of the seats
anda label underneath the seat
(the notice’s words)- When sold
- February 2019 through February 2020
- Price paid
- $135 to $250
Why it was recalled
The chair's back can break, posing fall and injury hazards to the user.
Incidents and injuries
HON has received reports of 11 chair backs breaking including two reports of minor injuries.
Official remedy
Consumers should immediately stop using the recalled chairs and contact HON for a free replacement back including installation instructions.
What to do now
- Check the label. Compare your model number with the 3 listed in this recall, then check the date codes the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-833-3964 or 800-876-4274, go to www.maxonfurniture.com, or email HONTeamBox@honcompany.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- The HON
- Manufacturer
- The HON Company LLC, of Muscatine, Iowa
- Product type
- Chairs & stools
- Recall number
- 20-137
- Units
- About 13,400
- Manufactured in
- United States
- Sold at / sales period
- HON or Maxon dealers nationwide as well as online stores including Staples.com and OfficeDepot.com from February 2019 through February 2020 for between $135 and $250.
This recall in context
Compared with the 129 chair recalls in this index, as of October 31, 2026.
- Size
- 13,400 units: the 47th-largest of 119 chair recalls that state a unit count. The median is 7,000 units.
- Hazard
- Fall: named in 86 of 129 chair recalls, the most common hazard among them.
- Remedy
- Repair: offered in 23 of 129 chair recalls. The most common is refund (41).
- Time on sale
- 13 months. Recalled 4 months after the last month of sales the notice gives.
Recall contact information
The HON Company at 800-833-3964 from 8 a.m. to 5 p.m. CT Monday through Friday, email at HONTeamBox@honcompany.com or online at HON.com and click on recall notice for more information. Or, for Maxon chairs, call 800-876-4274 from 8 a.m. to 5 p.m. CT Monday through Friday, email at service@maxonmail.com, or online at www.maxonfurniture.com and click on recall notice for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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