CPSC recall 19-729, announced March 19, 2019, covers Stromer ST5 electric bicycles (about 195 units). The bicycle stem can break, posing crash and injury hazards to the rider. The notice cites 1 incident report. Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly. Recall contact: call 800-819-4262, go to www.stromerbike.com, or email stem@stromerbike.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
Which products are included?
This recall involves all Stromer ST5 pedal-assist electric bicycles. They were sold in a black or gray aluminum frame. The e-bikes have hydraulic disc brakes, an integrated lithium battery located inside the down tube, a motor on the rear hub and a three-button switch on the handlebars. Stromer is printed on the top tube of the bicycle frame and on the seat and chain guard. ST5 is printed on the downtube. Vehicle Identification Number (VIN) TBNST5S700SJA0001 through TBNST5S700SKF0065 is etched on the bottom of the right-side chainstay.
Confirm these details on the official CPSC noticeWhy it was recalled
The bicycle stem can break, posing crash and injury hazards to the rider.
Incidents and injuries
myStromer has received one report of a stem breaking. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.
Product and sales details
- Brand
- myStromerUSA Corp., dba Stromer
- Product type
- E-bikes
- Recall number
- 19-729
- Units
- About 195
- Manufactured in
- Switzerland
- Sold at / sales period
- Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000.
- Importer
- myStromerUSA Corp., dba Stromer, a subsidiary of myStromer AG, of Vista, Calif.
Recall contact information
myStromer at 800-819-4262 from 9 a.m. to 5 p.m. PT Monday through Friday, 9 a.m. to 5 p.m. PT Saturday and Sunday, email at stem@stromerbike.com or online www.stromerbike.com and click on Recalls for more information
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
