CPSC recall 18-185, announced July 10, 2018, covers Ortovox Avalanche transceivers (about 20,000 units). The transceiver can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations. The notice reports no incidents. Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping. Recall contact: call 877-384-9252, go to www.ortovox.com, or email ortovox.warranty@deuterusa.com.
Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
They were sold in black/blue (model number 1137000006), black/black (model number 1137000001) and neon green (model number 1137000002).
Which products are included?
This recall involves Ortovox avalanche transceivers, model numbers 1137000006, 1137000001 and 1137000002. They were sold in black/blue (model number 1137000006), black/black (model number 1137000001) and neon green (model number 1137000002). The transceiver is used as a beacon to locate an individual in the event of avalanche burial. ORTOVOX and 3+ are printed on the top of the device. In the open/receive position, the top half of the transceiver displays a blue screen with green border that displays an image and distance reading of the buried individual. The transceivers measure about 5 inches long by 3 inches wide by 1 inch thick in the closed/transmit position. All transceivers manufactured from 2010 through 2018 are included in the recall. The manufacture date is printed inside the battery door on the back of the transceiver with a roman numeral representing the quarter of the year and a two digit number referring to the year. For example, a manufacture date of IV/17 represents the fourth quarter. The year of manufacture is five years earlier. In this case, the transceiver was manufactured in the fourth quarter of 2012.
Confirm these details on the official CPSC noticeWhy it was recalled
The transceiver can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping.
Product and sales details
- Brand
- Ortovox
- Manufacturer
- Ortovox, of Germany
- Recall number
- 18-185
- Units
- About 20,000 (In addition, about 7,000 were sold in Canada)
- Manufactured in
- Germany
- Sold at / sales period
- Outdoor specialty stores, ski shops nationwide and direct to avalanche professionals, search and rescue personnel and mountain guides from July 2010 through April 2018 for about $350.
- Importer
- Deuter USA, of Longmont, Colo.
Recall contact information
ORTOVOX toll-free at 877-384-9252 from 8 a.m. to 5 p.m. MT Monday through Thursday, email at ortovox.warranty@deuterusa.com or online at www.ortovox.com and click on RECALL 3+ for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
