CPSC recall 17-036, announced November 23, 2016, covers Human Touch Perfect power recliner chairs (about 1,100 units). The chair's joystick reclining mechanism can malfunction and allow the chair to continue moving, posing a fall hazard to consumers. The notice cites 1 incident report. Consumers should immediately stop using the recalled chairs, and take them to the store where purchased for a full refund or contact Human Touch to receive a free repair kit (including shipping) or to arrange for free repair. Recall contact: call 800-355-2762, go to www.humantouch.com, or email csadmin@humantouch.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The words "Human Touch" and "Perfect Chair" and the model and serial number can be found on the cross bar connecting the rear legs of the chair.
Which products are included?
This recall involves Human Touch's Perfect Chair ®, model PC-610 with serial numbers between B613315034 and B614215154. The power reclining chair was sold in a walnut, dark walnut or chestnut wood finish base with a leather pad set that came in 33 different colors. The chair measures about 43 inches long, 31 inches wide and 47 inches high and has a head pillow at the top and a joystick controller on the left armrest. The words "Human Touch" and "Perfect Chair" and the model and serial number can be found on the cross bar connecting the rear legs of the chair.
Confirm these details on the official CPSC noticeWhat to look for
- Model numbers
- One listed. Yours must match it exactly.
- Also in the notice
- Serial numbers. Compare these as well.
- Where to look
the cross bar connecting the rear legs of the chair
(the notice’s words)- Where sold
- eBay, among the sellers the notice names
- Price paid
- $3,000 to $3,500
Why it was recalled
The chair's joystick reclining mechanism can malfunction and allow the chair to continue moving, posing a fall hazard to consumers.
Incidents and injuries
The firm has received one report of the chair's joystick mechanism malfunctioning. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled chairs, and take them to the store where purchased for a full refund or contact Human Touch to receive a free repair kit (including shipping) or to arrange for free repair.
What to do now
- Check the label. Compare your model number with the one listed in this recall, then check the serial numbers the notice lists.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-355-2762, go to www.humantouch.com, or email csadmin@humantouch.com.
- Get the remedy. This recall offers a refund or a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Human Touch
- Product type
- Recliners, Chairs & stools
- Recall number
- 17-036
- Units
- About 1,100
- Manufactured in
- Thailand
- Sold at / sales period
- Furniture and specialty stores nationwide including Healthy Back, Human Touch, Relax in Comfort, Relax The Back and The Better Back Store and online at ebay.com and vitalityweb.com for between $3,000 and $3,500.
- Importer
- Human Touch LLC, of Calif.
- Distributor
- Human Touch LLC, of Calif.
This recall in context
Compared with the 22 recliner recalls in this index, as of October 31, 2026.
- Size
- 1,100 units: the 16th-largest of 20 recliner recalls that state a unit count. The median is 8,265 units.
- Hazard
- Fall: named in 9 of 22 recliner recalls, the most common hazard among them.
- Remedy
- Refund: offered in 4 of 22 recliner recalls. Repair: offered in 7 of 22 recliner recalls, the most common remedy.
Recall contact information
Human Touch at 800-355-2762 from 6 a.m. to 5 p.m. PT Monday through Friday, via email at csadmin@humantouch.com or online at www.humantouch.com and click on Support and then on Recall for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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