Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
Affected model numbers
The words "Human Touch" and "Perfect Chair" and the model and serial number can be found on the cross bar connecting the rear legs of the chair.
Which products are included?
This recall involves Human Touch's Perfect Chair ®, model PC-610 with serial numbers between B613315034 and B614215154. The power reclining chair was sold in a walnut, dark walnut or chestnut wood finish base with a leather pad set that came in 33 different colors. The chair measures about 43 inches long, 31 inches wide and 47 inches high and has a head pillow at the top and a joystick controller on the left armrest. The words "Human Touch" and "Perfect Chair" and the model and serial number can be found on the cross bar connecting the rear legs of the chair.
Confirm these details on the official CPSC noticeWhy it was recalled
The chair's joystick reclining mechanism can malfunction and allow the chair to continue moving, posing a fall hazard to consumers.
Incidents and injuries
The firm has received one report of the chair's joystick mechanism malfunctioning. No injuries have been reported.
Official remedy
Consumers should immediately stop using the recalled chairs, and take them to the store where purchased for a full refund or contact Human Touch to receive a free repair kit (including shipping) or to arrange for free repair.
Product and sales details
- Brand
- Human Touch
- Product type
- Recliners, Chairs & stools
- Recall number
- 17-036
- Units
- About 1,100
- Manufactured in
- Thailand
- Sold at / sales period
- Furniture and specialty stores nationwide including Healthy Back, Human Touch, Relax in Comfort, Relax The Back and The Better Back Store and online at ebay.com and vitalityweb.com for between $3,000 and $3,500.
- Importer
- Human Touch LLC, of Calif.
- Distributor
- Human Touch LLC, of Calif.
Recall contact information
Human Touch at 800-355-2762 from 6 a.m. to 5 p.m. PT Monday through Friday, via email at csadmin@humantouch.com or online at www.humantouch.com and click on Support and then on Recall for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.