CPSC recall 16-762, announced July 27, 2016, covers UComfy Neck and Shoulder Heat Wrap (about 10,000 units). The heat wrap can overheat, posing a burn hazard. The notice cites 16 incident reports. Consumers should immediately stop using the recalled heat wraps and contact Emson to receive a free replacement wrap. Recall contact: call 800-423-4248, or go to www.emsoninc.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The item numbers appear on the product washing instructions label.
Which products are included?
This recall involves UComfy Neck and Shoulder Heat wraps. The product is an electric powered wrap that provides heat to the user's neck, shoulders and upper back. The wraps come in two colors: beige (item number 9700FE) and blue (item number 9699FE). The item numbers appear on the product washing instructions label. The electric controller unit states "TYPE HP74." The connection between the power supply and the heat wrap has 4 prongs. Ucomfy is printed at the top of the white label attached to the heat wraps.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Item or SKU numbers. Compare these as well.
- Where to look
the product washing instructions label
andthe top of the white label attached to the heat wraps
(the notice’s words)- When sold
- October 2015 through November 2015
- Price paid
- $40
Why it was recalled
The heat wrap can overheat, posing a burn hazard.
Incidents and injuries
Emson has received 16 reports of the heat wraps overheating, including three reports of burns.
Official remedy
Consumers should immediately stop using the recalled heat wraps and contact Emson to receive a free replacement wrap. Emson is contacting all known purchasers directly.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 800-423-4248, or go to www.emsoninc.com.
- Get the remedy. This recall offers a replacement. The notice says the remedy is free. It also says the firm is contacting known buyers directly.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- E. Mishan & Sons, Inc. (Emson)
- Product type
- Electric blankets
- Recall number
- 16-762
- Units
- About 10,000
- Manufactured in
- China
- Sold at / sales period
- HSN, Groupon and other online retailers from October 2015 through November 2015 for about $40.
- Importer
- E. Mishan & Sons, Inc. (Emson), of New York
UComfy Neck and Shoulder Heat Wrap
CPSC product type: Electric Heating Pads
This recall in context
Compared with the 22 electric blanket recalls in this index, as of October 31, 2026.
- Size
- 10,000 units: the 11th-largest of 20 electric blanket recalls that state a unit count. The median is 10,500 units.
- Hazards
- Fire: named in all 22 electric blanket recalls, the most common hazard among them. Burn: named in 19 of 22 electric blanket recalls.
- Remedy
- Replacement: offered in 1 of 22 electric blanket recalls. The most common is refund (11).
- Time on sale
- 2 months. Recalled 8 months after the last month of sales the notice gives.
Recall contact information
Emson at 800-423-4248 from 10 a.m. to 5 p.m. ET Monday through Friday or online at www.emsoninc.com and click on Product Recall for more information.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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