CPSC recall 16-144, announced April 14, 2016, covers Staples the Office Superstore Back in Motion Office Chairs (about 2,000 units). The chair can tip over when leaning back, posing a fall hazard. The notice reports no incidents. Consumers should immediately stop using the recalled office chair and contact Staples for a free replacement base. Recall contact: call 844-442-6980, or go to www.staples.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The chairs have SKU # 203439 and item number SBG 24422 printed on the white label on the underside of the seat cushion.
Which products are included?
This recall involves Staples and Quill brand "Back in Motion" office chairs. The black, bonded leather chair has a tilt function and a base with wheels. The chairs have SKU # 203439 and item number SBG 24422 printed on the white label on the underside of the seat cushion. A second label, also located on the underside of the seat cushion, states "Reg. No. CA31704 (CN)" and "Made by LF Products PTE LTD."
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Item or SKU numbers. Compare these as well.
- Where to look
the white label on the underside of the seat cushion
(the notice’s words)- When sold
- January 2014 through January 2016
- Price paid
- $215
Why it was recalled
The chair can tip over when leaning back, posing a fall hazard.
Incidents and injuries
None reported
Official remedy
Consumers should immediately stop using the recalled office chair and contact Staples for a free replacement base.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call 844-442-6980, or go to www.staples.com.
- Get the remedy. This recall offers a repair. The notice says the remedy is free.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Product type
- Chairs & stools
- Recall number
- 16-144
- Units
- About 2,000
- Manufactured in
- China
- Sold at / sales period
- Staples stores nationwide and online at Staples.com and Quill.com from January 2014 through January 2016 for about $215.
- Importer
- Staples the Office Superstore LLC, of Framingham, Mass.
- Distributor
- Staples the Office Superstore LLC, of Framingham, Mass.
Back in Motion Office Chairs
CPSC product type: Chairs
This recall in context
Compared with the 129 chair recalls in this index, as of October 31, 2026.
- Size
- 2,000 units: the 91st-largest of 119 chair recalls that state a unit count. The median is 7,000 units.
- Hazard
- Fall: named in 86 of 129 chair recalls, the most common hazard among them.
- Remedy
- Repair: offered in 23 of 129 chair recalls. The most common is refund (41).
- Brand history
- Staples the Office Superstore is named in 3 CPSC notices in this index, from 2013 to 2017. This recall is the 2nd. The one before: Global Furniture (Zheijiang) Bermond Fabric Manager's Chairs (13-742, Jul 2013). 3 of them are chair recalls.
- Time on sale
- About 2 years. Recalled 3 months after the last month of sales the notice gives.
Recall contact information
Staples toll-free at 844-442-6980 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.staples.com and click on the Warranty & Recall link under the Customer Service tab at the bottom of the page for more information. Consumers can also find information about the recall repair remedy at www.officechairrecall.com.
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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