CPSC recall 12-712, announced January 18, 2012, covers Steelcase Amia desk chairs (about 11,000 units). The pivot pins installed in the control mechanism under the chair seat can fall out, posing a fall hazard to the user. The notice reports no incidents. Consumers should immediately stop using the chairs and contact Steelcase to receive adhesive covers to apply over the pivot pins on their chairs. Recall contact: call (800) 391-7194, or email retrofits@steelcase.com.
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Compare the model on your label, then check any serial numbers, date codes, and exclusions in the notice. A model match alone does not confirm that your unit is included.
The CPSC data does not provide a discrete model-number list for this record. Compare the product description and identification details on the official notice.
The model number and manufacture date are printed on a label on the underside of the chair seat.
Which products are included?
This recall includes the model 482 Series Steelcase Amia desk chairs manufactured between March 1, 2011 and June 6, 2011. The model number and manufacture date are printed on a label on the underside of the chair seat. The seats are available in various colored fabric options as well as leather.
Confirm these details on the official CPSC noticeWhat to look for
- Also in the notice
- Date codes. Compare these as well.
- Where to look
a label on the underside of the chair seat
(the notice’s words)- When sold
- March 2011 through June 2011
- Price paid
- $350 to $700
Why it was recalled
The pivot pins installed in the control mechanism under the chair seat can fall out, posing a fall hazard to the user.
Incidents and injuries
None reported.
Official remedy
Consumers should immediately stop using the chairs and contact Steelcase to receive adhesive covers to apply over the pivot pins on their chairs. These pin adhesive covers can be applied without the use of a tool in less than five minutes. The firm is contacting all known purchasers.
What to do now
- Check the product. This notice lists no model numbers. Compare yours with the description and photos in the official notice.
- Stop using it. The notice says to stop using recalled units immediately.
- Contact the firm. Call (800) 391-7194, or email retrofits@steelcase.com.
- Get the remedy. This recall offers a repair. The notice says the firm is contacting known buyers directly.
- Read the official notice. The CPSC notice is the final word on which units are included and what to do.
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Product and sales details
- Brand
- Steelcase
- Manufacturer
- Steelcase Inc., of Grand Rapids, Mich.
- Product type
- Chairs & stools
- Recall number
- 12-712
- Units
- About 11,000
- Manufactured in
- United States
- Sold at / sales period
- Authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company and Sam Flax stores nationwide and online at www.store.steelcase.com from March 2011 through June 2011 for between $350 and $700.
- Distributor
- Steelcase Inc., of Grand Rapids, Mich.
Amia desk chairs
CPSC product type: Chairs
This recall in context
Compared with the 129 chair recalls in this index, as of October 31, 2026.
- Size
- 11,000 units: the 51st-largest of 119 chair recalls that state a unit count. The median is 7,000 units.
- Hazard
- Fall: named in 86 of 129 chair recalls, the most common hazard among them.
- Remedy
- Repair: offered in 23 of 129 chair recalls. The most common is refund (41).
- Time on sale
- 4 months. Recalled 7 months after the last month of sales the notice gives.
Recall contact information
For additional information, contact Steelcase toll-free at (800) 391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday. Consumers can also e-mail the firm at retrofits@steelcase.com
Verify phone numbers, hours, and websites on the current CPSC notice before contacting the firm.
Know someone who has one?
Recalls only work when owners hear about them. Send this notice to family or friends who might own the same product.
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